I am an experienced Customer Engagement Assistant with over three years in customer service, specializing in social media management, order resolution, and subscription services. My role involves direct communication with customers, handling inquiries and complaints, and collaborating with marketing to drive engagement. I am proficient in using CRM tools to enhance customer experiences and streamline service operations.
- Customer Service: Expert in resolving complaints and ensuring customer satisfaction.
- Communication: Strong skills in both verbal and written forms, effective across customer and team interactions.
- Problem Solving: Quick and efficient in addressing issues to improve customer experiences.
- Social Media: Skilled in managing customer interactions on digital platforms.
- Organizational Skills: Proficient in multitasking with a keen eye for detail.
- Adaptability: Able to swiftly adapt to changes and challenges.
- IT Proficiency: Familiar with CRM software and other relevant technology.
- Initiative: Proactive in improving processes and customer engagement.
- Analytical: Able to interpret customer data to enhance service strategies.
Adaptability