Nadine Cupido
Customer Service Agent
Atlantis,WC
Summary
Experienced and detail-oriented professional with a strong background in logistics, financial services, and customer service. Skilled in stock management, financial analysis, and operations coordination. A results-driven team player with project management knowledge, seeking to contribute expertise in a dynamic work environment.
Logistics professional with thorough understanding of supply chain management and warehouse operations. Proven ability to streamline processes and coordinate shipments to meet organizational goals. Reliable team player who adapts to changing demands and fosters collaboration to achieve results.
Experienced with managing logistics operations and ensuring timely deliveries. Utilizes effective communication and organizational skills to maintain accurate records and streamline processes. Track record of collaborating with team members to optimize workflow and meet company objectives.
Overview
16
16
years of professional experience
2
2
Certifications
1
1
Language
Work History
Logistics Clerk, Finished Goods Clerk
New Era Packaging (Atlantis)
02.2018
- Perform full creditors and debtors’ function of 100+ suppliers
- Managing stock levels and ensuring goods are transported according to schedule
- Managing and Coordinating teams, as well as ensuring operating procedures for receiving, storing and shipping goods are according to planning.
- Handling the Exporting of goods
Checker / Courier support Clerk and Customer Service Agent
SITC (WorkForce – Receiving/Dispatch Department)
02.2024 - Current
- Daily tracking and confirmation of delivery – Request Daily laser report from Laser Logistics displaying all deliveries taking place today and in the future.
- Check all deliveries older than 5 days and start enquiring for feedback from Laser customer service as to why it has not been delivered.
- Escalate extreme late deliveries to SITC and Laser Management more than 8 days.
- Be available after hours for any queries. Assisting Bookings team and the Transporters delivery queries on Whatsapp groups.
- Reports – Weekly and Reports to management
Customer Service Cashier
Woolworths Table View
05.2009 - 06.2018
- Handle Cash, Credit and check transactions with Customers
- Scan goods and collect payments to ensure pricing is accurate
- Issue receipts and Refunds
Financial Services Consultant
Joshua Dooore (Atlantis)
06.2018 - 04.2018
- Assessing company’s financial status
- Analyzing investment plans
- Sourcing and evaluating capital expansion, options, including loans and funds
- Advise and selling stock to clients
- Monitor financial procedures and insure with the law
- Provide solutions n set goals to create profitability.
Education
Project Management
University of Western Cape
01.2016
High School - undefined
Atlantis Senior Secondary School
01.2008
Skills
Sales & Customer Service
Certification
Basic Life Support and First Aid, Cape Nature, July 2021
References
Beauron, Ranck, 07293313374, Woolworths
PART TIME WORK EXPERIENCE
- Lasenza (Bayside Mall) – Sales Assistant (2008-2013)
- Contact Person – Marlene Solomons
- Tel nr – 0746908959
- Mr Price (Bayside Mall) – Sales Assistant (2008)
- Contact Person – Whilmidene Fredericks
- Tel nr – 0733726313
- Cape Nature – General Worker and Driver
- Contact Person – Gerelda Adams
- Tel nr – 0796566176
Timeline
Checker / Courier support Clerk and Customer Service Agent
SITC (WorkForce – Receiving/Dispatch Department)
02.2024 - Current
Financial Services Consultant
Joshua Dooore (Atlantis)
06.2018 - 04.2018
Logistics Clerk, Finished Goods Clerk
New Era Packaging (Atlantis)
02.2018
Customer Service Cashier
Woolworths Table View
05.2009 - 06.2018
High School - undefined
Atlantis Senior Secondary School
Project Management
University of Western Cape
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