Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Languages
Interests
Timeline
Generic

Ceythia Makakola

Office Administrator
Groblersdal

Summary

A highly motivated and hard working individual seeking a challenging position in a reputed company/ organisation where i can learn new skills, expand my knowledge and leverage my learnings.And create value for my prospective employer through my dedication and efforts.


Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Guinea Feather Country Lodge. Skilled in strategic planning , team leadership and fostering strong relationships. Detail-oriented team player with strong organizational skills, Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Manager

Guinea Feather Country Lodge
07.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensuring that the facilities are clean, comfortable, and operational for their guests.
  • Supervising and ensuring that all the employees are performing their job functions adequately.
  • Managing the facility's budget, as well as taking care of the payroll1.
  • Greeting and registering guests.
  • Answering inquiries pertaining to hotel policies and services, and resolving occupants' complaints.
  • Assigning duties to workers, and scheduling shifts.
  • Ensuring that guests on vacation or business travel have a pleasant experience at the lodge or other types of establishments with accommodations.
  • Maintaining a good working relationship with other companies and agents.

Administrator

Ndlovu Research Centre
07.2021 - 06.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Collected, arranged, and input information into database system.
  • Performing clerical tasks to help an office run smoothly and efficiently.
  • Answering phone calls and emails.
  • Greeting and directing office visitors.
  • Building spreadsheets or presentations for leadership staff.
  • Organizing files and documents.
  • Providing administrative support to employers.
  • Arranging travel and meeting schedules for key executives.


Massage Therapist

Guinea Feather Country Lodge
11.2017 - 09.2020
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Established and implemented massage protocols and procedures.

Education

Certificate - Executive Assistant And Executive Secretary

Oxbridge Academy
Distance Learning
04.2001 -

Certificate - Call Centre

Guilford College
Johannesburg, South Africa
04.2001 -

Certificate - Microsoft Digital Literacy

Ndlovu
Blompoort, Dennilton
04.2001 -

Certificate - Human Resources Management

IQ Academy
Distance Learning
04.2001 -

Skills

  • Team Leadership
  • Operations Management
  • Strategic Planning
  • Accountability
  • Time Management
  • Marketing
  • Problem-solving abilities
  • Decision making
  • High level of concentration
  • Good written
  • Fast typing speed
  • People oriented

Accomplishments

  • Clinical Side Monitoring (CSM)
  • Human Subject Protection (HSP)
  • Good Clinical Practise (GCP)
  • HSP Training Option (ACRP)
  • Sisonke Orientation For Vaccination Side

Additional Information

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Basic Software Knowledge.

Software

Microsoft Word

ESP Software

Quick Books

Unicenta

Excel

Medidata

Ripple

Evds

Share point

Languages

English
Advanced (C1)
zulu
Bilingual or Proficient (C2)
Sepedi
Bilingual or Proficient (C2)
afrikaans
Intermediate (B1)
Xhosa
Intermediate (B1)

Interests

Travelling

Reading

Exercise

Cooking

Timeline

Manager

Guinea Feather Country Lodge
07.2023 - Current

Administrator

Ndlovu Research Centre
07.2021 - 06.2023

Massage Therapist

Guinea Feather Country Lodge
11.2017 - 09.2020

Certificate - Executive Assistant And Executive Secretary

Oxbridge Academy
04.2001 -

Certificate - Call Centre

Guilford College
04.2001 -

Certificate - Microsoft Digital Literacy

Ndlovu
04.2001 -

Certificate - Human Resources Management

IQ Academy
04.2001 -

Similar Profiles

CREATE PROFILE
Ceythia MakakolaOffice Administrator