Summary
Overview
Work History
Education
Skills
Languages
references
Timeline
Generic
Celukuphila Dlamini

Celukuphila Dlamini

Waiter
Johannesburg

Summary

Proven waiter with a track record of enhancing customer satisfaction through exceptional service and maintaining high-quality dining experiences at The Shortmarket Club. Skilled in food safety awareness and adept at fostering warm customer relationships, consistently improving guest flow by efficiently resetting tables. Demonstrates strong order-taking abilities and a professional demeanor under pressure. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant Waiter

the Shortmarket Club
Johannesburg
09.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Restaurant Waiter

the Test Kitchen Fledglings
Capetown
06.2022 - 09.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Education

Associate of Applied Science - Human Resources Management

Durban University of Technology
Durban, South Africa
02.2022 - Current

Skills

Service Quality

Languages

isizulu
Bilingual or Proficient (C2)
English
Advanced (C1)
isixhosa
Upper intermediate (B2)

references

The test ketchin fledglings

floor manager 

 melodycv@gmail.com

083 310 9884

The shortmarket club

floor manager

Ashliegh Poltera

0823277054

Timeline

Restaurant Waiter

the Shortmarket Club
09.2022 - Current

Restaurant Waiter

the Test Kitchen Fledglings
06.2022 - 09.2022

Associate of Applied Science - Human Resources Management

Durban University of Technology
02.2022 - Current

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