Celsey Loff
Hospitality
Cape Town
Summary
Dedicated to offering exceptional assistance to team members and guests. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Radisson Collection Hotel Waterfront
10.2024 - Current
- Greeted incoming guests professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Communicated with guests, and updated guests records.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Checking in and out of guests
Guest Service Associate
Rixos
Doha
09.2023 - 04.2024
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted guests with variety of services and local attraction information.
- Enhanced guest satisfaction by addressing inquiries and resolving issues.
Switchboard Operator
Radisson Blu Hotel Waterfront
Cape Town
07.2023 - 09.2023
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Answered calls and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department, or business.
- Documented messages and forwarded to correct individual.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers concerns or complaints.
Head Hostess
Spur Steak Ranches
Cape Town
04.2019 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Hospitality And Management - Hospitality Management
College Of Cape Town
Cape Town, South Africa 04.2001 -
Skills
Data entry
Telephone skills
Customer/Client relations
Administrative support
Organization skills
Verbal and written communication
Greeting and seating clients
Reservation scheduling
Calendar management
Call redirection
Recordkeeping and bookkeeping
Computer proficiency
Adaptability and flexibility
Timeline
Receptionist
Radisson Collection Hotel Waterfront
10.2024 - Current
Guest Service Associate
Rixos
09.2023 - 04.2024
Switchboard Operator
Radisson Blu Hotel Waterfront
07.2023 - 09.2023
Head Hostess
Spur Steak Ranches
04.2019 - 07.2022
Hospitality And Management - Hospitality Management
College Of Cape Town
04.2001 -
Similar Profiles
LEYLA SHIKHBABAYEVALEYLA SHIKHBABAYEVA
Pastry Sous Chef at Mansard Hotel Radisson CollectionPastry Sous Chef at Mansard Hotel Radisson Collection
Ankit SrivastavaAnkit Srivastava
Sous Chef at Mansard, A Radisson Collection HotelSous Chef at Mansard, A Radisson Collection Hotel
Ahmed YahyaouiAhmed Yahyaoui
Floor manager at Mansard Riyadh, A Radisson Collection HotelFloor manager at Mansard Riyadh, A Radisson Collection Hotel