Celiwe Zanele Ndebele
Senior Office Administration Assistant
Durban
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Senior Office Administration Assistant
Passenger Rail Agency Of South Africa (PRASA)
Durban
06.2018 - Current
- Assisted in financial management tasks such as budgeting for 5 train stations and 59 employees under Umlazi area.
- Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
- Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
- Facilitated smooth office operations by managing inventory of supplies and placing orders as needed for 5 train stations.
- Reduced errors in documentation from 5 train stations by thoroughly proofreading and editing all correspondence and reports before distribution.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Expedited daily operations by efficiently sorting +/- 30 incoming mail for distribution to appropriate recipients within organization.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining high level of accuracy.
- Organized meetings to maximize capacity and keep meeting venue running smoothly.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
Ticket Sales Agent
Passenger Rail Agency Of South Africa (PRASA)
Durban
12.2014 - 05.2018
- Resolved customer complaints professionally, applying empathy and effective problem-solving skills.
- Maintained accurate records of transactions and preparing documentation at end of shift.
- Enhanced customer experience, addressing inquiries promptly and accurately.
- Processed refunds and exchanges in accordance with company policy.
- Sold +/-3000 train tickets and handled more than +/-R250 000 cash with high accuracy.
- Ensured timeous train service information for +/- 2000 daily customers by making announcement through public address system.
Protection Official
Passenger Rain Agency Of South Africa
Durban
10.2013 - 11.2014
- Ensured protection of assets and personnel.
- Maintained good revenue collection by ensuring proper access control.
- Ensured accurate administration and records.
- Satisfied over 1000 customers' needs through visibility, providing information and searching suspicious vehicles and people within company premises.
Education
Diploma - Public Administration And Management
University of South Africa (UNISA)
Durban, South Africa 01.2015 - 05.2023
Diploma - Finance And Accounting (PUBLIC)
Mangosuthu University of Technology
Durban, South Africa 01.2009 - 04.2013
Skills
Meeting planning
Proofreading
Verbal Communication
Confidentiality handling
Administrative Support
Office Administration
Inventory Management
Positive Attitude
Resourceful
Time Management
Supply Restocking
Excel spreadsheets
Prioritizing Work
Valid Driver's License
Dedicated Team Player
Scheduling Meetings
Timeline
Senior Office Administration Assistant
Passenger Rail Agency Of South Africa (PRASA)
06.2018 - Current
Diploma - Public Administration And Management
University of South Africa (UNISA)
01.2015 - 05.2023
Ticket Sales Agent
Passenger Rail Agency Of South Africa (PRASA)
12.2014 - 05.2018
Protection Official
Passenger Rain Agency Of South Africa
10.2013 - 11.2014
Diploma - Finance And Accounting (PUBLIC)
Mangosuthu University of Technology
01.2009 - 04.2013
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