Celine Uys

• Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining strong relationships with clients.
• Enhanced customer satisfaction levels through regular communication updates regarding account status, resolving issues promptly as they arose.
• Successfully resolved complex account issues by collaborating with internal departments and leveraging problem-solving skills.
• Distributed sales information, business cards and promotional information to prospective customers.
• Maximized upselling potential within existing accounts by regularly reviewing client needs against current offerings and suggesting relevant additions or upgrades when appropriate.

• Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
• Maintained strict confidentiality while handling sensitive client information and records.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified accuracy and validity of data entered in databases
• Entered client information into databases quickly and with minimal errors.
• Scanned documents and saved in database to keep records of essential organizational information.
• Applied data entry knowledge skills to resolve indecipherable or garbled messages.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Reduced manual input errors with thorough proofreading and attention to detail in all data entries.
• Optimized workflow processes by identifying areas of improvement in current data capture methods.

I load the products that we sell onto the Takealot and Amazon platform.

I make sure that the prices and quantities are correct.

I send the clients invoices for their purchases.

I order the products from our suppliers.

I load deals if the products are on specials.

I check products and manage deliveries.

I edit stock photos before loading it onto our portal.

• Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
• Ensured compliance with industry regulations by regularly updating policies, procedures, and documentation accordingly.
• Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
• Coordinated team meetings and events to foster collaboration and improve communication among departments.

• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Served as point of contact between clients and managerial staff.
• Displayed absolute discretion at handling confidential information.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Used discretion when handling confidential information.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Collaborated with other support staff in coordinating joint projects or covering workload during absences.
• Kept detailed track of household and maintenance inventory and schedules.

• Attended meetings, took notes and tracked action items.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
• Accomplished project deadlines by assisting with task completion whenever required.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Streamlined appointment scheduling for improved time management and increased client appointments.
• Reduced wait times for clients by effectively managing check-in procedures during peak hours of operation.
• Enhanced the overall client experience by maintaining a clean and welcoming reception area.
• Contributed to team success by assisting in various administrative tasks when needed.
• Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
• Boosted office organization by maintaining up-to-date records and filing systems.
• Expedited invoice processing by accurately verifying charges and submitting payments on time.
• Enhanced customer satisfaction by efficiently managing front and back desk operations.
• Ensured smooth communication between clients, staff, and management through professional phone etiquette and message handling.
• Strengthened internal communication by distributing essential memos or announcements among staff members.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Completed data entry and filing to keep records updated for easy retrieval.