Celina David
Senior Specialist
PRETORIA
Summary
Proficient and accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans and people. Ready to apply 18 years of experience to challenging new role with room for advancement.
Enthusiastic and approachable, bringing strong communication and customer service skills. Quick learner with knack for building positive relationships and assisting customers effectively. Reliable team player with proactive approach to problem-solving and ensuring pleasant client experience. Demonstrates flexibility and eagerness to adapt to new challenges.
Overview
18
18
years of professional experience
Work History
New Business Senior Administrator
Momentum FundsAtWork
11.2017 - 04.2025
- Kept office operations running smoothly by providing effective leadership and administrative skills
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
- Liaising with brokers, sales consultants, clients and various internal departments
- Network of relationships across Momentum Corporate
- Collaborating with various stakeholders to build relationships
- Evaluated customer needs and feedback to drive product and service improvements
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders
- Managed team mailbox and attendance to emails within SLA
- Ownership and resolution to escalation queries
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity
- Assist investigations to respond to queries by checking if the scheme installations and benefit changes are processed according to the signed instruction
- Responded to, researched and resolved issues from internal staff, external departments and customers
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across the organization
- Assistance to manager and team with suggestions on how to improve processes and procedures to improve quality, correctness, meet service level agreements and compliance to business requirements
- Assistance to team manager and team with suggestions on how to mitigate risk by improving process and procedures
- Delegated tasks, monitored compliance and implemented performance improvement plans
- Allocation and fair distribution of work to team members
- Maintained database systems to track and analyze operational data
- Team monthly reporting , creation of new reports, align current reports as per new requirements
- Creating and updating SC/QC checklists
- Arrangement of meetings with various internal teams to improve collaboration where required
- Attending meetings regarding new changes to processes and procedures affecting our team
- Agenda preparation and minute taking of meetings
- Creation of presentations and presentations online or in person
- Projects
- Coordinated large-scale events ensuring smooth execution and positive experiences for employees within budget
Business Systems Analyst Intern
Momentum FundsAtWork
06.2023 - 02.2024
- Increased operational efficiency by identifying and proposing
solutions to streamline processes
- Analyzed data from various sources to create comprehensive current
state process maps
- Develop clear and concise business requirements specifications,
ensuring project alignment with stakeholder needs
- Troubleshooted complex system errors and user issues, minimizing
downtime and improving user experience
- Facilitated successful collaboration between cross-functional teams,
ensuring project buy-in and smooth execution
- Executed comprehensive scenario testing and test cases to validate
business processes, to ensure adherence to specifications and identify
potential issues before implementation - Stakeholder management and collaboration within teams
New Business Installations Service Consultant
Momentum FundsAtWork
01.2009 - 10.2017
- Processing of new scheme installations on the system
- Processing of new scheme recons
- Processing of benefit changes on the system
- Quality checking of installations, benefit changes and recons
- Liaising with clients, brokers, sales consultant and various internal departments
- Deadline driven
- Resolution of all queries
- Completion of monthly stats
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates
New Business Quotes Consultant
Momentum FundsAtWork
03.2007 - 12.2008
- Capturing of info into system
- Liaising with clients, brokers, sales consultant and various internal stakeholders
- Administrative work
- Completion of quotes within turn around times
- Completion of weekly stats
- Assisting with training of new staff
- Resolution of all queries
Timeline
Business Systems Analyst Intern
Momentum FundsAtWork
06.2023 - 02.2024
New Business Senior Administrator
Momentum FundsAtWork
11.2017 - 04.2025
New Business Installations Service Consultant
Momentum FundsAtWork
01.2009 - 10.2017
New Business Quotes Consultant
Momentum FundsAtWork
03.2007 - 12.2008
Diploma - Financial Accountant
Damelin
Diploma - Technical Financial Accountant
Damelin
Certificate - CPBA
Faculty Training Institute
Education
Diploma - Financial Accountant
Damelin
Diploma - Technical Financial Accountant
Damelin
Certificate - CPBA
Faculty Training Institute
Gauteng2023
Skills
Analytical thinking
Behavioural Characteristics
- Customer focused
- Results orientated
- Conflict resolution
- Creative and Innovative
- Self-driven
- Attention to detail
Strengths
Process Improvement & Analysis Demonstrated ability to identify and streamline complex workflows through experience in performing detailed process and systems analysis, documenting processes, and collaborating on solutions
Requirements Gathering & Documentation Proven track record of eliciting and interpreting requirements from stakeholders, translating them into clear and concise deliverables for developers and testers
Stakeholder Management & Communication Liaised with various internal and external stakeholders to understand needs and ensure alignment with business objectives
Solution Design & User Focus Experience in contributing to translating business goals into innovative and user-friendly solutions through participation in design processes and user acceptance testing
Business & Client Focus Possess strong business acumen and a client-centric approach, demonstrated by experience in managing client relationships, ensuring SLA adherence, and driving client service excellence
Teamwork & Collaboration Proven ability to collaborate with cross-functional teams (developers, testers, internal departments) to deliver successful solutions
Languages
English
Personal Information
- Age: 38
- Gender: Female
- Nationality: Indian
References
Iris Ngwenya Pricing Team leader 087 742 9345
Amanda Jardien Corporate Specialist 083 293 1127
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