Celina David
Process and Systems Analyst
Centurion,GP
Summary
Accomplished and IIBA-certified Process and Systems Analyst with over 18 years of experience within the financial services sector at Momentum Corporate. Proven expertise in business process modelling, developing comprehensive procedure manuals, and driving operational enhancements that achieve up to 80% efficiency gains. Adept at translating complex cross-functional stakeholder requirements into highly accurate process maps, diagrams, and actionable workflows. Strongly committed to data integrity, compliance, and aligning operational teams with stringent service level agreements.
Quote
I can do all things through Christ who strengthens me
Philippians 4:13
Work History
Senior Administrator/Business Process Analyst
FundsAtWork And GI New Business - Momentum Corporate
11.2017 - 06.2025
- Utilised process modeling software to map complex current and future state business processes, streamlining workflows to enhance system performance .
- Gathered and analysed operational data from multiple sources to translate stakeholder insights into highly accurate process maps, diagrams, and documentation .
- Authored, reviewed, and updated procedure manuals in close consultation with business process owners to ensure role clarity and execution accuracy .
- Developed, maintained, and distributed comprehensive procedure manuals and business process documentation to the Process Lead and key stakeholders .
- Reduced operational costs and mitigated risk through continuous process improvements, achieving up to 80% efficiency gains .
- Collaborated with required teams to investigate and provide resolutions for all complaints received from internal and external stakeholders (members, brokers, and advisors) and ensure they are resolved timeously and effectively .
- Documented complaints and provided critical input and recommendations to enhance the overall client experience .
- Managed team mailboxes and ensured 100% adherence to strict service level agreements (SLAs) .
- Acted as the primary operational liaison between clients, brokers, and internal departments to manage project reporting, risks, and action items .
- Calculated and performed quality checks on reconciliations, retirement contributions, risk premiums, administration fees, and advisor commissions to ensure data integrity .
- Oversaw daily team task allocation, monitored performance, and implemented performance improvement plans .
- Ensured strict compliance with legislative, governance, annual audits, AML, and KYC requirements across all accounts.
- Supported human capital growth by leading the recruitment, onboarding, and training of new employees .
- Optimised operational support functions by generating standard reports, assisting with annual audits, and managing vendor procurement processes .
- Planned and managed large-scale internal events from conception to execution while ensuring strict adherence to approved corporate budgets .
Business Systems Analyst Intern
Momentum Corporate
06.2022 - 02.2023
- Translated complex stakeholder insights into highly accurate process maps, diagrams, and business requirements specifications (BRS) aligned with organizational needs.
- Utilised process modeling tools to document intricate current-state and future-state workflows, directly identifying bottlenecks to enhance system performance.
- Collaborated across cross-functional teams to design and develop operational dashboards tracking insurance claims and corporate payments.
- Conducted rigorous functional testing, scenario testing, and validation of system changes to ensure flawless technical deployments.
- Partnered with business process owners to author, review, and update standard procedure manuals, ensuring role clarity across units.
- Troubleshooted complex system errors and user issues to minimize operational downtime and improve the overall user experience.
- Gathered and analysed operational data from multiple sources to identify critical workflow improvements, effectively reducing operational risk.
- Facilitated stakeholder communication and supported regulatory compliance documentation processes to maintain alignment across project lifecycles.
New Business Specialist
Momentum Corporate
01.2009 - 10.2017
- Executed the processing of new scheme installations, complex benefit changes, and meticulous retirement, death, and disability reconciliations.
- Managed the end-to-end onboarding of new corporate clients and coordinated complex investment account setups.
- Ensured strict adherence to all corporate governance, legislative frameworks, and internal audit requirements.
- Calculated and verified retirement contributions, risk benefit premiums, administration costs, and financial advisor commission amounts to ensure total data integrity.
- Processed financial workflows, including the collection of debit orders, precise allocation of EFT payments, and processing of payment refunds.
- Provided technical training and quality assurance support to team members to maintain high service standards.
- Compiled operational reports on installation pipelines and data accuracy to support management decision-making.
New Business Pricing Administrator
Momentum Corporate
03.2007 - 12.2008
- Processed and structured high-volume new business and benefit improvement quotations with strict accuracy.
- Captured and validated critical client and benefit information to ensure clean data ingestion into core tracking systems.
- Calculated complex financial inputs, including fund contributions, risk premiums, administration fees, and advisor commissions.
- Performed rigorous quality checks on corporate files to ensure complete turnaround time compliance and zero billing errors.
- Liaised cross-functionally with external brokers, corporate clients, and internal business units to resolve query bottlenecks.
- Compiled daily and weekly operational reports tracking processing volumes, error rates, and service level agreement metrics.
Education
Certificate - Lean Six Sigma Yellow Belt
Alison
04.2001 -
Certificate - CPBA-IIBA Certificate Program In Business Analysis
Faculty Training Institute
Johannesburg2023
Certificate - Agile Scrum Essentials
TechCanvass
04.2001 -
Advanced Certificate - Project Management
Regenesys
Johannesburg03-2026
Diploma - Financial Accountant - NQF 6 - Fasset - SAQA 20366
Damelin
Pretoria10-2017
Diploma - Technical Financial Accountant - NQF Level 5
Damelin
Pretoria12-2015
Certificate - Senior Bookkeeping
Damelin
Centurion, South Africa 04.2001 -
Certificate - Mindfulness Practitioner
Academy of Modern Applied Psychology
Scotland06-2020
Higher Certificate - Banking NQF - Level 5 - SAQA ID - 84286
UNISA
PRETORIA2028
Core Competencies & Skills
Skills
- Process & Data Modelling: Business Process Modelling (BPM), Data Modelling, Process Mapping & Analysis, Workflow Diagramming.
- Business Analysis & Testing: Requirements Gathering (BRS), Functional Testing, Scenario Testing, System Validation, Gap Analysis.
- Documentation & Governance: Authoring Procedure Manuals, Standard Operating Procedures (SOPs), Regulatory Compliance (AML/KYC), Audit Readiness.
- Operations & Finance: Financial Administration, Reconciliations, Premium/Fee Calculations, Stakeholder & Client Relationship Management.
- Performance Optimization: Continuous Improvement, Process Optimization, Problem Solving, Analytical Thinking.
- Project & SLA Management: Project Management, Reporting, Mailbox Management, Service Level Agreement (SLA) Adherence.
Systems & Technical Tools
- Process Modelling Tools: MS Visio, Bizagi, SharePoint, D3M.
- Collaboration & Project Software: Jira, Confluence, MS Office Suite.
- Core Systems & Emerging Tech: AS400, Robotic Process Automation (RPA) workflows.
- Agile Project Methodologies.
References
Available upon request