Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
Celeste Sullivan

Celeste Sullivan

Senior Travel Consultant
Somerset West,WC

Summary

Dedicated and results-oriented professional with strong communication skills and extensive experience in the travel industry. Proven ability to work independently and collaboratively within a team environment, demonstrating thoroughness, attention to detail, and accuracy in all tasks. Solid background as a Travel Consultant includes expertise in administrative functions, office management, and staff coordination, successfully streamlining operations to enhance productivity and efficiency. Passionate about problem-solving and committed to exceeding client expectations, ensuring needs are met with the highest level of service.

Overview

24
24
years of professional experience

Work History

Admin

Import/Export License (SARS)
03.2023 - 01.2024
  • Assisted with the application of Import and Export licenses and also downloading the approvals
  • Was only a part time option

Senior Consultant

ICAN Holidays
09.2013 - 03.2022
  • Arranged travel accommodation for groups, couples and executives. Organized memorable travel itineraries and holidays.
  • Liaised with contracted suppliers to research and resolve reservations issues with 100% success.
  • Company closed at the start of COVID

Travel Consultant and Manager

Flight Centre
05.2000 - 07.2013
  • Advised customers on all aspects of travel.
  • Destination recommendations and excellent customer service.
  • Offered exemplary customer service to new and existing clients which helped building lasting relationships and secure new travel assignments.
  • Resolved travel issues and complaints.
  • Reviewed staff issues and implemented corrective action plan, leading to positive working environment.
  • Handled high volumes of calls and emails.
  • Automated back-office operations and also processing payments.

Education

TEFL - Teaching English as a Foreign Language

Universal
01.2022

TEFL - Teaching English as a Foreign Language

TEFL School in Cape Town
01.1999

Conversational French - undefined

UMASS
Boston, USA
01.1997

Matric - undefined

Parel Vallei High School
01.1996

Skills

Customer service

References

Available upon request

Timeline

Admin

Import/Export License (SARS)
03.2023 - 01.2024

Senior Consultant

ICAN Holidays
09.2013 - 03.2022

Travel Consultant and Manager

Flight Centre
05.2000 - 07.2013

TEFL - Teaching English as a Foreign Language

TEFL School in Cape Town

Conversational French - undefined

UMASS

Matric - undefined

Parel Vallei High School

TEFL - Teaching English as a Foreign Language

Universal
Celeste SullivanSenior Travel Consultant