Celeste Marais
Account Manager
Johannesburg
Summary
Dynamic Account Manager with over 14 years of expertise in portal property marketing and a solid foundation as a former real estate business owner. Proficient in cultivating client relationships, driving sales growth, and delivering strategic marketing solutions tailored for estate agencies and attorneys. Recognized for exceptional communication skills, a proven track record of high client retention, and consistent achievement of sales targets. Committed to leveraging industry knowledge to foster partnerships and enhance business outcomes.
Overview
21
21
years of professional experience
Work History
Relationship Manager
Private Property
Gauteng
01.2011 - Current
- Manage and grow a portfolio of estate agency clients.
- Provide digital & portal marketing solutions that increase property exposure and lead generation.
- Conduct client meetings, presentations and strategy discussions.
- Maintain strong client relationships and high client retention.
- Assist clients with onboarding, product optimization and billing queries.
- Monitor account performance and provide insights to improve results.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Served as primary point-of-contact for questions or concerns from clients
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
Owner / Real Estate Professional
Independent Real Estate Company
Gauteng
01.2005 - 01.2011
- Owned and managed a real estate business focusing on residential property sales.
- Handled property listings, marketing and negotiations.
- Built relationships with buyers, sellers and local property professionals.
- Managed administrative processes, contracts and client service.
Education
Travel & Tourism
Damlyn
Johannesburg 04.2001 -
High School Diploma -
Jeugland
Gauteng 04.2001 -
Skills
Client Relationship Management
Sales & Business Development
Digital & Portal Property Marketing
Account & Portfolio Management
Real Estate Industry Expertise
Presentations & Client Engagement
Contract & Billing Management
CRM & Reporting Systems
New Business Development
Accomplishments
- 14+ years of successful client portfolio management within the property industry.
- Strong reputation for building long-term client relationships.
- Consistent achievement of sales and account retention targets.
- Extensive knowledge of digital property marketing platforms.
Timeline
Relationship Manager
Private Property
01.2011 - Current
Owner / Real Estate Professional
Independent Real Estate Company
01.2005 - 01.2011
Travel & Tourism
Damlyn
04.2001 -
High School Diploma -
Jeugland
04.2001 -