MS Office 365
Celeste Louw
Head: Risk and Compliance
Bloemfontein
Summary
Experienced Head of Risk and Compliance with a strong background in legal risk management, compliance, and policy development. Proven track record in managing operations and implementation of risk mitigation initiatives. Ensuring adherence to regulatory compliance through development of support systems and processes supported by conducting internal audits.
Overview
19
19
years of professional experience
2001
2001
years of post-secondary education
2
2
Languages
Work History
Head: Risk and Compliance
Haven Health Management (Pty) Ltd
10.2024 - Current
- Oversee and manage all legal risks associated with contracts, ensuring compliance with regulations, legislation, and contracts, that applies in the Healthcare Environment
- Develop, review, and implement relevant policies and procedures.
- Manage insurance cover for the group, including commercial, public liability, professional indemnity, and business interruption.
- Management of BBBEE program and implementation
- Management of PAIA requests and overseeing compliance training programs
- Conduct internal audits for adherence to regulations.
- Engagement with Company Auditors re audit planning & execution of company secretarial work requirements.
- Ensure proper management registration and updates of all licenses with healthcare funders.
- Manage funders and medical scheme pilots and annual negotiations.
- Stakeholder Liaison
General Manager
Haven Health Management (Pty) Ltd
07.2022 - 09.2024
- Operational management and oversee development of standard work for each HHM Operational support system for Nurture Health and Mondia Health, including:
- Finance
- HR
- Payroll
- Case Management
- Credit Control
- Maintenance
- ITC & IS support
- Projects
- Risk & Compliance
- Procurement & Supply Chain Management
- Licensing & Stakeholder engagement
- Health and Safety Risk Management
- Responsible for planning, drafting, documenting, and reviewing all phases of HHM processes with heads of departments.
- Review and update of HHM SLA with clients.
- Provide support and coaching to system owners in line with LEAN management and Shingo principles.
- Ensure adherence to standard work, policies, and processes.
- Manage stakeholder communication and build HHM systems with a focus on continuous improvement.
- Engagement with Auditors relating to annual audit program and upkeep of company secretarial work including Beneficial Ownership, Annual Return Submissions, Name Changes and Director Changes.
Compliance & Project Coordinator Executive
Haven Health Management (Pty) Ltd
06.2016 - 06.2022
- Development of supply chain processes and procurement of all capital goods, consumables, and services for the hospital group.
- Ensure compliance with regulations and subscriptions including collation of information and new registrations with National Hospital Network, Board of Health Care Funders, Medikredit, and Department of Health.
- Responsible for hospital group's insurance cover and claims management.
- Implementation of Discovery CCP and MMI sub-acute program at facilities.
- Liaise with external suppliers and stakeholders.
- Project coordination for existing and new-built facilities.
Services Manager
Nurture Hillandale & Woodlands
05.2011 - 06.2016
- Management of assets, maintenance, and repairs planning for building and equipment.
- Project management and planning, HR functions, including payroll, finance, and budgeting.
- Contract management and management of all supports services provided within the facility, e.g. HCRW, Catering, Housekeeping, Security, Laundry, Maintenance, ICT & IS, Supply Chain and Procurement.
- Development of policies and standard operating procedures for support services delivery and implementation.
- Case management support and Company Secretarial work administrative duties.
Accountant
Dynarc Capital
01.2006 - 12.2011
- Full accounting function up to compilation of financial statements.
- Budgets, cash flows, financials, petty cash, SARS calculations & submissions.
- Company registrations, purchases, debtors, and creditors.
- Internal audits and payroll function.
Accountant
Hillandale Homeowners Association
05.2010 - 06.2011
- Financial accounting, compilation of financial statements, petty cash, budgeting, and financial reporting.
- Payroll function and SARS calculations & submissions.
Education
Baccalaureus in Accounting (B.Acc.) -
University of the Free State
Grade 12 - Distinctions in: Afrikaans A, English B, Accounting A, Geography A, Typing A
Sand du Plessis High School
Skills
- Risk Management
- Compliance
- Policy Development
- Internal Audits
- Insurance Management
- Project Coordination
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Flexible and adaptable
Multitasking Abilities
Dependable and responsible
Organization and time management
Calm under pressure
Excellent communication
Websites
Software
Click-up
CARE-IS
Clinic Manager
Healthware
Timeline
Head: Risk and Compliance
Haven Health Management (Pty) Ltd
10.2024 - Current
General Manager
Haven Health Management (Pty) Ltd
07.2022 - 09.2024
Compliance & Project Coordinator Executive
Haven Health Management (Pty) Ltd
06.2016 - 06.2022
Services Manager
Nurture Hillandale & Woodlands
05.2011 - 06.2016
Accountant
Hillandale Homeowners Association
05.2010 - 06.2011
Accountant
Dynarc Capital
01.2006 - 12.2011
Grade 12 - Distinctions in: Afrikaans A, English B, Accounting A, Geography A, Typing A
Sand du Plessis High School
Baccalaureus in Accounting (B.Acc.) -
University of the Free State
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