Celeste Alexander

Achieved accurate tracking and record-keeping of processed invoices, ensuring timely payments.

Resolved all budget-related issues with freelancers, maintaining project integrity.
Successfully managed creation and processing of purchase orders, streamlining procurement.
Ensured compliance with Pearson levels of authority, enhancing operational efficiency.
Facilitated effective information management on Bookmaster and other tracking systems.
Secured timely requests for ISBNs from state libraries, promoting project accessibility.
Streamlined loading of ISBNs and projects, ensuring smooth transition to distribution.

Conducted onboarding and validation processes for new suppliers, vendors, authors, and freelancers, ensuring compliance with standardised procedures.

Received, sorted and directed incoming mail to maintain good communication channels.

Organised and stored hardcopy files.

Managed office administrative tasks, including filing, data entry, and document preparation, enhancing overall operational efficiency.

Supported staff with clerical tasks for well-maintained office administration.

Established clear procedures for team work, document tracking and data reporting.

Managed confidential documents with attention to security protocols, protecting sensitive information.

Reviewed and updated company policies and procedures, ensuring compliance with current regulations and industry best practices.

Managed sensitive and confidential information with discretion, maintaining employee trust and upholding data protection standards.

Monitored email and postal correspondence, directing messages to appropriate departments and responding to enquiries promptly.

Resolved administrative problems by analysing data and implementing solutions, improving workflow and effectiveness.

Mentored new staff on correct procedures, compliance requirements and performance strategies.

Delivered superior customer experiences by improving touchpoints in the customer value chain.
Achieved successful resolution of customer inquiries, enhancing satisfaction and retention.
Exhibited strong professional communication skills, fostering positive interactions.
Maintained extensive knowledge of business systems and processes, ensuring effective inquiry management.
Enabled ongoing customer support through collaborative efforts across service models.
Met all service level agreements, aligning with strategic business objectives.
Provided timely reporting to stakeholders, ensuring transparency and progress visibility.

Spearheaded integration of new supply chain technology, streamlining processes and enhancing operational transparency.

Collaborated with suppliers to negotiate contracts, securing cost savings and upholding quality standards.

Leveraged advanced data analytics to forecast inventory needs, minimising stockouts and overstock situations.

Analysed transportation data to identify sustainability opportunities, contributing to the organisation's green initiatives.

Implemented cost-saving strategies in logistics processes, reducing transportation expenses by 15% annually.

Monitored regulatory changes affecting logistics, ensuring compliance and mitigating potential penalties or disruptions.

Maintained up-to-date export licenses to deliver compliant logistics and freight services.

Coordinated international shipments, adhering to regulatory compliance and customs documentation, to facilitate seamless border crossings.

Assessed carrier performance through key performance indicators KPIs, fostering continuous improvement and strategic partnerships.

Supported customer account management for Spur Group and Hungry Lion to facilitate seamless operations and exceptional service delivery.

Assisted in generating sales service level reports, stock on hand volume reports, and participation reports.

Maintained stock risk reports to identify slow-moving and near-expiry items.

Created and executed product data sheets, including new codes, price adjustments, and discontinuations.

Managed pricing lists and deal prices for South Africa and export queries.

Processed vendor applications, ensuring timely receipt of vendor documentation and accurate completion of credit applications by the legal team.

Facilitated completion of franchise credit applications prior to opening.

Attended planning and key account management meetings to address customer queries regarding delivery pricing and stock issues.

Conducted daily pricing updates for central pricing.

Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.

Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.