Celesté Wagner

Highly organized and compassionate Medical Receptionist with a proven track record of delivering exceptional front-desk service in fast-paced clinical environments. Skilled in managing patient schedules, handling confidential information, and providing administrative support to healthcare professionals. Known for maintaining a calm, welcoming demeanor under pressure and ensuring a smooth and efficient patient experience from check-in to follow-up. Proficient in medical software systems, with strong attention to detail and a commitment to upholding patient privacy and satisfaction.

1

0846722039

• Afrikaans
• English

• Stephanie Carstens, Vodacom colleague, 072 833 0021
• Fadeela Obaray, Colleague at Dr F Taleb, 082 469 7203
• Sr. Jarina Sounes, 0769062701, Dr JW Robbetze

• Medical Receptionist, Dr JW Robbetze (Paediatrician), 01/01/22, Present, Welcome and register young patients and their guardians warmly., Maintain a calm, friendly, child-appropriate environment in the waiting area., Answer incoming calls, emails, and WhatsApp messages with professionalism and empathy., Schedule and confirm appointments (routine, emergency, follow-ups, vaccinations)., Manage daily appointment calendar efficiently to avoid long wait times., Capture and update patient information accurately (birth dates, guardian contacts)., File and retrieve medical records (paper or electronic systems)., Ensure confidentiality and compliance with POPIA (Protection of Personal Information Act)., Process patient billing (cash, card, medical aid)., Provide parents/guardians with quotes or invoices when required., Assist with preparing consultation rooms., Relay doctor’s instructions, sick notes, or referrals to parents appropriately., Liaise with pharmacies, specialists, and hospitals on the doctor’s behalf., Keep toys/books sanitized and organized., Ensure waiting area remains safe and welcoming for children of all ages., Help parents feel comfortable, especially during long or difficult visits., Maintain punctuality, dress code, and a calm demeanor during high-pressure times., Report technical or maintenance issues to the relevant service provider.
• Administrative Assistant, Dr FH Taleb (Neurosurgeon), 01/01/15, 12/31/21, Scheduling appointments, Filing, Money cash up, Knowledge of ICD 10 codes, Knowledge of medical schemes, Knowledge of NHRPL coding, Knowledge of IOD patients, Managing payments made at reception, Capturing onto Medis online, Maintaining client services principles to ensure client expectations are met, Liaison with practitioners, medical aids and reps, Dealing with client queries, Coding procedures, Obtaining patients pre-authorisation for surgery and hospital admissions, Booking theatre cases and ensuring all consent and paperwork is in order, Billing of patient accounts, Responsible for general administrative and secretarial support, General typing and office administrative tasks
• Administrative Assistant, Vodacom, 11/01/14, 11/30/14, Opening and registering all contracts, Checking, ordering and loading stock, Fixing client network problems online, Responsible for all petty cash payments, Checking for signatures on all documents before sending to head office

• ID Number: 9605290235081
• Age: 29
• Date of Birth: 05/29/96
• Gender: Female
• Nationality: South African
• Driving License: EB(Code 8)
• Marital Status: Married
• Religion: Christian

• CPR workshop (Mediclinic)
• Patient experience workshop (Mediclinic)
• Africode ICD-10
• Africode Anatomy & Physiology