Cecilia Violet Hlongoane
Randburg
Summary
Results-oriented Medical Payment Administrator with expertise in financial services and administration. Skilled in Microsoft Office and AS400 with a focus on account reconciliation and payment processing. Currently pursuing a BCom in Financial Management to enhance analytical and problem-solving skills for process improvements and financial accuracy.
Overview
8
8
years of professional experience
Work History
Medical Payment Administrator
Momentum
2021.12 - Current
- Processed payments and invoices with precision, ensuring timely and efficient financial transactions.
- Conducted detailed reconciliation of accounts receivable and payable to ensure accuracy.
- Ensured successful payment processing and timely submission of remittances.
- Provided exceptional customer service by offering assistance to customers with questions about payments and account balances.
- Assisted in resolving customer inquiries regarding account discrepancies efficiently, strengthening trust and reliability.
Retention Specialist
Momentum
2016.08 - 2021.11
- Delivered exceptional service by successfully reinstating policies, ensuring client satisfaction, and retention.
- Analyzed business risks and identified growth opportunities related to expenses and revenue.
- Engaged with clients proactively to prevent cancellations and drive new business growth.
- Ensured consistent service delivery and support to internal stakeholders, enhancing operational efficiency.
- Handled daily inquiries from internal and external contacts via email and telephone with professionalism.
Education
Bachelor Of Commerce - Financial Management
University of South Africa
Higher Certificate - Economics & Management Sciences
University of South Africa
2023
N6 Certificate - Financial Management
Central Johannesburg College
2013
Skills
- Accounts Receivable
- Microsoft Office
- Accounts Payable
- Transaction monitoring
- Payment Processing
- Credit Control
- Customer service and assistance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
Timeline
Medical Payment Administrator
Momentum
2021.12 - Current
Retention Specialist
Momentum
2016.08 - 2021.11
Bachelor Of Commerce - Financial Management
University of South Africa
Higher Certificate - Economics & Management Sciences
University of South Africa
N6 Certificate - Financial Management
Central Johannesburg College
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