Cecilia Mmette Mataboge
National Product Specialist
Summary
Experienced Product Specialist with 15+ years in customer service and product management. Proficient in demonstrations, data collection, and Property Management Systems. Successful track record in product launches and enhancements. Ready to drive product strategies through team collaboration, adaptability, market analysis, and strategic planning for optimal performance and customer satisfaction.
Overview
22
22
years of professional experience
3
3
Certifications
2
2
Languages
1970
1970
years of post-secondary education
Work History
National Product Specialist
Micros South Africa
01.2019 - Current
- To act as a 3rd level escalation to the OPERA installation team to ensure highest quality implementation standards.
- To be aware of escalation procedures internally, EAME and Naples.
- Ensure standard documentation for installations are up to date and posted on the share point available to the installation team.
- Keep updated on new products available, specifically on the OPERA product Suite as well as, third-party software/hardware products, and general IT technologies, related to our industry.
- Occasionally implement new products in the market to ensure sound product knowledge.
- Ensure that training is provided to the OPERA Installation team regarding new features and versions.
- Ensure that installers are trained on recurring issues that happen on site.
- To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.
- Perform any other reasonable tasks as allocated by Management.
Central Systems Support
Micros South Africa
06.2016 - 12.2018
- Support the Opera Central Suite of Products viz. ORS/OCIS, OWS, OXIHUB, OXI, SFA.
- Attend to any First Line support calls logged by Central clients and the investigation thereof as well as liaise with international support for any support calls not resolved within the local office.
- Attend to Second Line calls escalated after hours and on weekends.
- User Acceptance Testing of New Releases on Clients UAT environments prior to upgrades.
- Maintain Central Reservations client relationships via effective communication.
- Assess call logs for Central Reservations team to ensure calls are attended to timeously and effectively to ensure call resolution timelines as set in contracts are being met.
Opera PMS Product Specialist
Micros South Africa
04.2014 - 05.2016
- Product testing.
- Informal and formal training of staff.
- Case escalation to Oracle.
- Product research and documentations.
- Attend and resolve client queries.
Hospitality Systems Consultant / Support Agent
Micros South Africa
11.2007 - 02.2011
- Provide support on Opera Property Management System & Sales and Catering –Software over the phone or remotely.
- Provide telephone training when required.
- Work with the Clarify global support system and 2nd level support on client issues or requests for enhancements.
- Work with the Product Manager and Support Specialist to ensure service level requirements are exceeded.
- Write reports for Customers using –Oracle report builder.
Reservations Agent / Conference Organizer
Court Classique Suite Hotel & Sentinel Executive Apartments Hotel
04.2006 - 10.2007
- Ensuring reservations for guests (FIT, Groups and Internal) for accommodation are made.
- Sending quotes for accommodation and conferences and also doing follow-ups for payments and confirmations.
- General filling & conference organizing.
- Debt collection specifically for conferencing.
- Organizing small conferences, meetings & other functions.
Administration Assistant / Office Assistant
Madikwe Hills Private Lodge
01.2006 - 03.2006
- Recording of Invoices for Kitchen, Bar, Housekeeping and Others departments.
- Dealing with Creditors queries.
- Processing statements and balancing of Creditor's invoices at month-end.
- Answering telephone calls, taking messages and handling telephone queries.
- Point of sales (Curios and Bar) & Responsible for stock taking.
Duty Manager / Front Office Manager
Court Classique Suite Hotel & Sentinel Executive Apartments Hotel
08.2004 - 12.2005
- Handling arrivals, departures, guest complaints and managing front desk.
- Cashier duties, banking, reception administration, handling guest accounts and junior staff development.
- Making reservations (after hours, walk-ins and during weekend).
- Arranging transport and tours for guest and managing housekeeping over the weekends.
- Conference Coordinating.
Receptionist
Court Classique Suite Hotel & Sentinel Executive Apartments Hotel
10.2003 - 07.2004
- Preparations for arrivals and departures.
- Cashier duties, banking, reception administration, and handling guest accounts.
- Making reservations (after hours, walk-ins and during weekend).
- Arranging transport and tours for guest.
Education
Postgraduate Diploma - Information Technology Management
MANCOSA
Pretoria01-2024
BCom Honors - Logistics
University of South Africa
Pretoria 01.2012 - 01.2015
BCom - Tourism Management
University of Pretoria
01.1999 - 01.2004
Matric Certificate - undefined
Makuka Secondary School
Skills
Effective team coordination
Coaching
Customer support and issue resolution
Engaging audience communication
Training programs for system management
Product training
Customer engagement
Certification
Opera PMS Certified
Software Programs
- Micros / Fidelio / Opera Suite of Products
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet Explorer
- Oracle Report Builder
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
National Product Specialist
Micros South Africa
01.2019 - Current
Central Systems Support
Micros South Africa
06.2016 - 12.2018
Opera PMS Product Specialist
Micros South Africa
04.2014 - 05.2016
BCom Honors - Logistics
University of South Africa
01.2012 - 01.2015
Hospitality Systems Consultant / Support Agent
Micros South Africa
11.2007 - 02.2011
Reservations Agent / Conference Organizer
Court Classique Suite Hotel & Sentinel Executive Apartments Hotel
04.2006 - 10.2007
Administration Assistant / Office Assistant
Madikwe Hills Private Lodge
01.2006 - 03.2006
Duty Manager / Front Office Manager
Court Classique Suite Hotel & Sentinel Executive Apartments Hotel
08.2004 - 12.2005
Receptionist
Court Classique Suite Hotel & Sentinel Executive Apartments Hotel
10.2003 - 07.2004
BCom - Tourism Management
University of Pretoria
01.1999 - 01.2004
Matric Certificate - undefined
Makuka Secondary School
Postgraduate Diploma - Information Technology Management
MANCOSA