CECILIA VENTER
Administrator
Cape Town
Summary
Dedicated customer service specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Personal Assitant
Sanlam
Cape Town
05.2017 - 12.2019
- Sales( cold calling) | Answering all calls & taking detailed messages | Scheduling appointments | Diary management of 4 Advisors | Uploading Client information onto Sanfin |
- Auto Nub Cases onto Sanport|Requesting clients’ policy schedules |Utilizing the astute|RFI’s (Requirements)|
- Premium Warnings | E-Signing | Quotations and alterations of quotations | Checking Lapse run | Filing | Following up on outstanding medicals | Section 14 Transfers |
- Cancellation of policies |Assisting clients with Sanlam related queries | Following up on queries on behalf of clients at other institutions
REQUEST BAR MANAGER
Skål Bar and Eatery
01.2022 - Current
- Sales | in control of company money and stock|
- Customerservice | Running the Bar |training newstaff
- Stock take | Draft tap maintaining
- Ensuring all bartenders follows protocols for a healthy and safe work environment for staff as well as a neat bar for customers to enjoy.
STUDIO MANAGER
New Dawn Tattoo Studio
10.2021 - 12.2021
- Filing | Booking appointments | Updating monthly financial sheet | Quotations | Stock take | Ordering of stock | Cleaning of thestudio |Running thestudio|Answering allclient calls
ADMIN CLERK
Pride Lab Equipment
09.2020 - 06.2021
- Quotations | Invoicing | Typing | Filing | Answering the telephone | Ordering of material | Assisting the director with general tasks | Filing | Stock take | Booking in/out restoration of machines
RECRUITMENT CONSULTANT
Ambition 24
01.2020 - 09.2020
- Canvass calls | Follow up calls or new establishments |
- Answering switchboard | Transferring calls | Taking detailed messages | Scheduling appointments for directors |
- Booking Healthcare assistants and nurses for work in other establishments | Responsible for 30+ staff recruitment | Loading clients and staff onto Enterprise | Timesheet allocation |Booking staff online |Payroll management
- CV
PERSONAL ASSISTANT
Liberty Life
02.2017 - 05.2017
- Cold calling | Answering all incoming calls | Taking detailed messages | Booking of appointments | Diary
- Management | Back-office administration management
Bartender
Gandalf’s
08.2014 - 03.2017
ADMINISTRATORS CLERK
SV Accounting
08.2015 - 05.2016
- Answering the telephone | Filing & faxing | Assisting visitors | Managing appointments |
- Managing the daily office schedule | Managing of stationary | Invoicing
ADMINISTRATOR/ACCOUNTS CLERK
Wholesome Fresh Bakery
11.2014 - 07.2015
- Checking invoices | Processing GRV’s, invoices and credit notes | Processing orders, credit and debit journals | Payments | AR report | Filing in dispatch control sheets onto Excel spreadsheets, using formulas | Typing of letters | Accounting - Processing clients’ details onto Sales Assist daily | Weekly Reports - Recon of payment made according to quantity of bread taken by clients
Customer Service Operator
Mr D
09.2014 - 11.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Receptionist/Personal Assistant
MSB Corporate & Sportswear/WP Branding Solutions/Sign Pro
04.2014 - 02.2014
Receptionist
Hilpak CC
08.2012 - 04.2013
Administrative Assistant
Ziya, Outsourcing
Buya
06.2011 - 10.2011
Debt Administrator
Blutrade Trading
12.2009 - 04.2010
Education
Matriculated -
BELLVILLE HIGH SCHOOL
Skills
27 82 6791778undefined
Timeline
REQUEST BAR MANAGER
Skål Bar and Eatery
01.2022 - Current
STUDIO MANAGER
New Dawn Tattoo Studio
10.2021 - 12.2021
ADMIN CLERK
Pride Lab Equipment
09.2020 - 06.2021
RECRUITMENT CONSULTANT
Ambition 24
01.2020 - 09.2020
Personal Assitant
Sanlam
05.2017 - 12.2019
PERSONAL ASSISTANT
Liberty Life
02.2017 - 05.2017
ADMINISTRATORS CLERK
SV Accounting
08.2015 - 05.2016
ADMINISTRATOR/ACCOUNTS CLERK
Wholesome Fresh Bakery
11.2014 - 07.2015
Customer Service Operator
Mr D
09.2014 - 11.2014
Bartender
Gandalf’s
08.2014 - 03.2017
Receptionist/Personal Assistant
MSB Corporate & Sportswear/WP Branding Solutions/Sign Pro
04.2014 - 02.2014
Receptionist
Hilpak CC
08.2012 - 04.2013
Administrative Assistant
Ziya, Outsourcing
06.2011 - 10.2011
Debt Administrator
Blutrade Trading
12.2009 - 04.2010
Matriculated -
BELLVILLE HIGH SCHOOL
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