Cecilia Ncwane

• Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.
• Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
• Established strong relationships with local service providers to ensure prompt response times during emergencies.
• Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
• Registering claims after accident
• Arranging Rental Vehicles with different companies
• Booking assessment for all accident vehicles
• Salvage after write-off

-Handling and managrment of inbound calls for Emergency Roadside
-Capturing cases and arranging Roadside and Accident Assistance for Customers on the side of the road
-Customer Education -product Knowledge
-Liase with Service provider regarding specific Emergency Assistance required
-Managed my cases and provide feedback to the customer and ensure that the clients were successfully assisted
-Home assistance and take me home services

2IC(Second in Charge )
-Monitoring SLA
-Monitoring Agents
-Taking Escalations
-offering support to Agents
-Reporting back to the Business