Summary
Overview
Work History
Education
Skills
Awards
PRODUCT KNOWLEDGE
Timeline
Generic
Cecilia Mberengwa

Cecilia Mberengwa

Johannesburg

Summary

Talented and qualified beauty therapist obsessed with guest satisfaction. More than 9 years of work experience in lodges and hotels delivering a range of top-notch and luxury beauty treatments to promote wellness and relaxation.

Overview

14
14
years of professional experience

Work History

Massage Therapist

Self owned Mobile Spa
11.2020 - Current
  • Designed marketing materials for business and treatment offerings that led to significant demand for treatments resulting in increased profits within 2 months.
  • Developed and maintained positive longe-term relationships with clients through professional communication and follow ups to increase customer satisfaction
  • Booked appointments, answered phones, greeted clients and handled payments.
  • utilized my knowledge and experience to render variety of treatments

Spa Therapist

Sinzinani Spa, Thaba Hotel, Johannesburg
07.2017 - 10.2020
  • Delivered exceptional and customized spa treatments including Facials,Massages and Pedicure , which resulted in 98% customer satisfaction
  • Archived targets by performing about 90 treatments a month.
  • Maintaining cleanliness and hygiene in treatment rooms.
  • Attended trainings to keep up to date with spa,product and treatment trends.

Spa Therapist

LA Vita Spas, Magalies Park Resort
12.2016 - 07.2017
  • Archived Sales targets
  • Increased spa efficiency and effectiveness by maintaining spa hygiene protocol in all treatment rooms.
  • Attended conferences to enhance our knowledge
  • Assisted with inventory control


Spa Therapist

Honeywood Forest Spa and Lodge
12.2015 - 06.2016


  • Assisted with bookings,maintaining client records and hospitality towards guest.


Beauty Therapist

Drift Away Spa
01.2013 - 03.2015
  • Performed a variety of specialized quality beauty treatments, including massages ,manicures and pedicures which resulted on repeat business and client retention.
  • spa promotion which led to awareness resulting in 40% clientele growth.

Beauty Therapist & Nail Technician

Tyrese Beauty Salon, Adventure Lodge
04.2011 - 01.2013
  • Perfomed variety of treatments such as Acrylic nails,Gel nails,stickons and Make up while archieving customer loyalty.

Education

Degree - Supply chain and operations management

University of South Africa
06-2025

First Aide Certificate - undefined

Chilton College
01.2024

Higher Certificate - Tourism Management

University of South Africa
01.2020

Diploma - Beauty Therapy

Silvana Academy of Natural Health & Beauty
01.2010

Certificate - Advanced Nail Techniques

City Study Centre
01.2010

Skills

  • Massages
  • Facials
  • Manicure
  • Pedicure
  • Waxing
  • Make-up
  • Gelish Nails
  • Tinting
  • Tweezing
  • Body Exfoliation and Wrap
  • Swiss Body wrap
  • Retail
  • Client Consultation
  • Inventory control
  • Hospitality
  • Upselling Spa,Treatments and Products
  • After Care Advice and Recommendations
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Advanced Word

Awards

Achieved Top5 ranking among spa therapists  at La Vita in 2017 based on  Sales performance of the year.


Awarded spa therapist of the month at Sinzinani Spa in2017 based on customer satisfaction feedback

PRODUCT KNOWLEDGE

  • Product Knowledge
  • Nimue
  • Africology
  • Six
  • Ocean Therapy
  • Spalicious
  • LaVera

Timeline

Massage Therapist

Self owned Mobile Spa
11.2020 - Current

Spa Therapist

Sinzinani Spa, Thaba Hotel, Johannesburg
07.2017 - 10.2020

Spa Therapist

LA Vita Spas, Magalies Park Resort
12.2016 - 07.2017

Spa Therapist

Honeywood Forest Spa and Lodge
12.2015 - 06.2016

Beauty Therapist

Drift Away Spa
01.2013 - 03.2015

Beauty Therapist & Nail Technician

Tyrese Beauty Salon, Adventure Lodge
04.2011 - 01.2013

First Aide Certificate - undefined

Chilton College

Higher Certificate - Tourism Management

University of South Africa

Diploma - Beauty Therapy

Silvana Academy of Natural Health & Beauty

Certificate - Advanced Nail Techniques

City Study Centre

Degree - Supply chain and operations management

University of South Africa
Cecilia Mberengwa