Cecilia Mberengwa
Johannesburg
Summary
Talented and qualified beauty therapist obsessed with guest satisfaction. More than 9 years of work experience in lodges and hotels delivering a range of top-notch and luxury beauty treatments to promote wellness and relaxation.
Overview
14
14
years of professional experience
Work History
Massage Therapist
Self owned Mobile Spa
11.2020 - Current
- Designed marketing materials for business and treatment offerings that led to significant demand for treatments resulting in increased profits within 2 months.
- Developed and maintained positive longe-term relationships with clients through professional communication and follow ups to increase customer satisfaction
- Booked appointments, answered phones, greeted clients and handled payments.
- utilized my knowledge and experience to render variety of treatments
Spa Therapist
Sinzinani Spa, Thaba Hotel, Johannesburg
07.2017 - 10.2020
- Delivered exceptional and customized spa treatments including Facials,Massages and Pedicure , which resulted in 98% customer satisfaction
- Archived targets by performing about 90 treatments a month.
- Maintaining cleanliness and hygiene in treatment rooms.
- Attended trainings to keep up to date with spa,product and treatment trends.
Spa Therapist
LA Vita Spas, Magalies Park Resort
12.2016 - 07.2017
- Archived Sales targets
- Increased spa efficiency and effectiveness by maintaining spa hygiene protocol in all treatment rooms.
- Attended conferences to enhance our knowledge
- Assisted with inventory control
Spa Therapist
Honeywood Forest Spa and Lodge
12.2015 - 06.2016
- Assisted with bookings,maintaining client records and hospitality towards guest.
Beauty Therapist
Drift Away Spa
01.2013 - 03.2015
- Performed a variety of specialized quality beauty treatments, including massages ,manicures and pedicures which resulted on repeat business and client retention.
- spa promotion which led to awareness resulting in 40% clientele growth.
Beauty Therapist & Nail Technician
Tyrese Beauty Salon, Adventure Lodge
04.2011 - 01.2013
- Perfomed variety of treatments such as Acrylic nails,Gel nails,stickons and Make up while archieving customer loyalty.
Education
Degree - Supply chain and operations management
University of South Africa
06-2025
First Aide Certificate - undefined
Chilton College
01.2024
Higher Certificate - Tourism Management
University of South Africa
01.2020
Diploma - Beauty Therapy
Silvana Academy of Natural Health & Beauty
01.2010
Certificate - Advanced Nail Techniques
City Study Centre
01.2010
Skills
- Massages
- Facials
- Manicure
- Pedicure
- Waxing
- Make-up
- Gelish Nails
- Tinting
- Tweezing
- Body Exfoliation and Wrap
- Swiss Body wrap
- Retail
- Client Consultation
- Inventory control
- Hospitality
- Upselling Spa,Treatments and Products
- After Care Advice and Recommendations
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Advanced Word
Awards
Achieved Top5 ranking among spa therapists at La Vita in 2017 based on Sales performance of the year.
Awarded spa therapist of the month at Sinzinani Spa in2017 based on customer satisfaction feedback
PRODUCT KNOWLEDGE
- Product Knowledge
- Nimue
- Africology
- Six
- Ocean Therapy
- Spalicious
- LaVera
Timeline
Massage Therapist
Self owned Mobile Spa
11.2020 - Current
Spa Therapist
Sinzinani Spa, Thaba Hotel, Johannesburg
07.2017 - 10.2020
Spa Therapist
LA Vita Spas, Magalies Park Resort
12.2016 - 07.2017
Spa Therapist
Honeywood Forest Spa and Lodge
12.2015 - 06.2016
Beauty Therapist
Drift Away Spa
01.2013 - 03.2015
Beauty Therapist & Nail Technician
Tyrese Beauty Salon, Adventure Lodge
04.2011 - 01.2013
First Aide Certificate - undefined
Chilton College
Higher Certificate - Tourism Management
University of South Africa
Diploma - Beauty Therapy
Silvana Academy of Natural Health & Beauty
Certificate - Advanced Nail Techniques
City Study Centre
Degree - Supply chain and operations management
University of South Africa