Cebelihle Mankunzi
Durban
Summary
Friendly and approachable with knack for building rapport with customers. Skilled in handling cash transactions accurately and efficiently. Excellent communication and problem-solving abilities, ensuring smooth and pleasant customer interactions. Eager to bring enthusiasm and positive attitude to customer-focused environment. Hardworking and reliable Cashier with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organised, proactive and punctual with team-orientated mentality. Customer service professional with hands-on experience in handling cash transactions, managing customer queries, and maintaining accurate records. Adept at using point-of-sale systems, ensuring smooth operations, and providing friendly shopping experience. Reliable team player committed to supporting colleagues and meeting company standards. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CEO and Manager
Cebeh (Pty) Ltd
06.2023 - 03.2025
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Developed a high-performance executive team for improved productivity and efficiency.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Manager
Nomzamo Tavern
01.2023 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Diploma in Commerce in Business Management - Commerce in Business Management
Rosebank College
Durban, South Africa06-2024
Skills
- Positive attitude
- Customer Service
- Customer assistance
- Multi-tasking
- Cash management
- Cash handling
- Cash counting
- Complaint handling
- Payment Processing
- Customer engagement
- Attention to Detail
Languages
English
Upper Intermediate
B2
Certification
- code 8 Licence
References
- Miss T.B Jojozi (0837232016) (email address: mankunzib@gmail.com
Education
other
Timeline
CEO and Manager
Cebeh (Pty) Ltd
06.2023 - 03.2025
Manager
Nomzamo Tavern
01.2023 - 11.2023
Diploma in Commerce in Business Management - Commerce in Business Management
Rosebank College
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