Primrose Tivatyi
Harare
Summary
Detail-oriented, effective team player with exceptional communication and project management skills. Knowledgeable in schedule, fast learner and always willing to learn new skills. Poised to contribute to team success and achieve positive results under minimal supervision. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk
St. Regis Bal Harbour
01.2023 - 10.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Room Attendant
Montclair Casino and Hotel
09.2021 - 09.2022
- Maintained neat and professional appearance to uphold hotel's image.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Airport Customer Service Agent
National Handling Services
07.2019 - 08.2020
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Education
Bachelor of Science - Tourism And Hospitality Management
University of Zimbabwe
Harare, Zimbabwe12.2021
Skills
- Good interpersonal communication skills
- Multi-tasking
- Hardworking
- Dedicated
- Computer literate
- Telephone Etiquette
- Initiative-taking
- Teamwork orientation
- Problem-solving skills
- Cultural competence
Languages
English
References
- Edwin Colina, F.O Manager, +1 786 307 9166, Edwincolina8@hotmail.com
- Ephraim Muyengwa, +263 774 180 871,
Timeline
Front Desk
St. Regis Bal Harbour
01.2023 - 10.2023
Room Attendant
Montclair Casino and Hotel
09.2021 - 09.2022
Airport Customer Service Agent
National Handling Services
07.2019 - 08.2020
Bachelor of Science - Tourism And Hospitality Management
University of Zimbabwe
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