Danie Ludick
Pretoria,GAUTENG
Summary
After contributing to the growth and success of Parmalat SA in my 16 years I developed all my skills. I relocated from Bloemfontein to Pretoria, but I am still seeking challenges with a company in need of someone with exceptional planning, leadership and management abilities and skills. Although I was retrenched at the end of August 2012 I am eager to take command of an operation or project to guide to new heights and performance levels because it is my greatest strength. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
71
71
years of professional experience
16
16
years of post-secondary education
Work History
Customer Service Support
01.1976 - 01.2021
- BPCS, Groupwise, Windows 2010, PowerPoint, Internet, Intranet, Pastel, Arch, Cell C Portal,
- Etstar and various internal company programs
- Languages
- English
- Afrikaans, in the fields of Public Relations, Technical Expertise and Customer Care
- My Marketing and Selling Ability allowed me to clinch a deal of R1.2 m for the upgrading of the PABX system at the Provincial Administration of the Free
- Tate
- In March 2012 I received a Certificate of Excellence from my CEO in recognition of my Contribution to Building a strong business and demonstrating a passion for winning.
National Fleet Manager and Admin Support/Insurance
Truck Rental
Bloemfontein, Free State
10.2018 - 07.2020
- Vehicle Service Sheet
- Vehicle History Sheet
- Fleet List – Keep up to date
- Vehicle Damages
- Load on sheet
- Bill clients
- Drivers to sign for AOD’s
- Tyre Recoveries
- Bill Drivers and Clients
- Windscreens
- Bill Drivers and Clients
- Do the Unrecoverable losses report to determine the cost for Dynamic Truck Rental
- Maintain All Truck Vehicle Files
- Do all truck sales and purchases
- I am the only authorized person to write out orders
- All orders for purchases and spend
- Asset Register (Nationally)
- All Fleet Cards – Reports, Cancellation and ordering of new cards
- Group Insurance for all vehicles in the fleet (160– units)
- Handle all Insurance and Third-Party Claims
- Recon Workshop Petty Cash Monthly
- Keep Director and Owner’s files up to date.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Supervised work of contracted employees to keep on task for timely completion.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated. (Nationally)
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
Financial Manager
Giant Cash, Carry, Botshabelo
05.2015 - 12.2015
- Debtors book of 2.5 Mil
- Creditors
- Reconciliation
- Daily Cash bank in Vault
- Check daily cash ups
- Capture on pastel Expense Creditors
- Capture Journal Ledger for Income Statement
- Do the Cash Book daily on Pastel
- Bank Recons on Pastel
- Check Daily Sales on ARCH
- Control Debtors accounts
- Credit limits
- Do account evaluations with Debtors
- Checking all GRV’s, GRN’s and all stock received from suppliers
- Stock takes
- Budgets
- Remittances on Suppliers
- Recon Supplier statements to remittances
Distribution Centre Manager
Parmalat SA (PTY)Ltd
Bloemfontein, Free State
07.2008 - 08.2012
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with Corporate customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of fifty six employees, overseeing hiring, training, and professional growth of employees.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Oversaw daily operations to ensure high levels of productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked closely with Regional to maintain optimum levels of communication to effectively and efficiently complete projects.
- Developed team communications and information for meetings.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Distribution/Warehouse and Fleet Coordinator
Parmalat SA (PTY)Ltd
Bloemfontein, Free State
02.2004 - 07.2008
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Drove operational improvements which resulted in savings and improved profit margins.
- Collaborated with sales department and senior management to achieve set results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving product and service issues.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked with Corporate customers to understand needs and provide excellent service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Received and processed stock into inventory management system.
- Saved revenue by implementing cost-saving initiatives that addressed long-standing problems.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Administration Manager
Parmalat SA (PTY)Ltd
Bloemfontein, Free State
12.1996 - 02.2004
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced employee turnover through employee development and other retention measures.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of office clerks.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel and internal company software.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
Senior System Specialist
Alcatel STC Business Telecommunications
Boksburg, Gauteng
05.1988 - 09.1996
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Provided faculty and staff with security software and network configuration support.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Increased customer satisfaction by resolving service issues.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Oversaw daily operations to ensure high levels of productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Supervised work of contracted employees to keep on task for timely completion.
Education
SUB -
ULCO Primary School
STD 6 – STD 10 - undefined
Delportshoop High School
01.1962 - 12.1974
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University of the Orange Free State
01.1996 - 12.1996
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South African Railways
02.1976 - 08.1978
Skills
EducationExcellent Interpersonal and Communication SkillsStrong Leadership SkillsStrong Admin Skills Good Planning and Organizing SkillsStrong Technical and Sales Skills Time ManagementCustomer orientated Skills Problem Solving SkillsSupervisory and Management Skills Confidentiality SkillsTo operate independently SkillsTime ManagementConfidentiality Skills
Onsite customer support
Customer technical support
Telephonic Customer Support
Customer service understanding
Customer service and support
Customer Service and Communication Skills
Effective customer service
Customer service and engagement
Additional Information
- University of Orange Free State
Timeline
National Fleet Manager and Admin Support/Insurance
Truck Rental
10.2018 - 07.2020
Financial Manager
Giant Cash, Carry, Botshabelo
05.2015 - 12.2015
Distribution Centre Manager
Parmalat SA (PTY)Ltd
07.2008 - 08.2012
Distribution/Warehouse and Fleet Coordinator
Parmalat SA (PTY)Ltd
02.2004 - 07.2008
Administration Manager
Parmalat SA (PTY)Ltd
12.1996 - 02.2004
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University of the Orange Free State
01.1996 - 12.1996
Senior System Specialist
Alcatel STC Business Telecommunications
05.1988 - 09.1996
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South African Railways
02.1976 - 08.1978
Customer Service Support
01.1976 - 01.2021
SUB -
ULCO Primary School
STD 6 – STD 10 - undefined
Delportshoop High School
01.1962 - 12.1974