Physical Exercise: Triathlons, Mountain-biking and Hiking
Cayleigh Herman
Human Resources
Gauteng
Summary
Multi-Talented and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Human Resources Manager / Account Manager /Health and Safety Officer
VTN Communications
Pretoria
06.2021 - Current
- Motivated employees through special events and incentive programs. Organized all corporate functions and events.
- Processed employee claims involving performance and training needs.
- Implemented performance reviews and motivational strategies.
- Streamlined HR processes, coordinated new hire orientations and provided onboarding and training for new employees.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Initiated and maintained workers compensation cases with COIDA.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Improved team morale by resolving Employment Equity inquiries on new hire initiatives and employee workforce matters.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Served as representative in community functions to further enhance company image and develop additional business. (Outreaches and Golf Days)
- Liaised between multiple business divisions to improve communications.
- Chaired Employment Equity team with quarterly committee meetings to reach EE goals and guidelines.
- Managed Health and Safety Compliance and ensured audits were passed and new guidelines were implemented.
- Assisted Financial team with Payroll administration including Increases and Bonuses.
- Administration of Leave Management and Leave records.
- Implementing Employee Recognition Benefits. (Hero of the Month)
- Industrial Relations cases including Disciplinary Hearings and CCMA cases side by side with LabourNet.
- Working parallel with a team of HR Generalists as part of the Herotel Group.
- Ad Hoc Duties such as Office Stationary, Office Groceries and Cleaning Products, Purchasing of PPE, General upkeep of office spaces.
- Onboarding New Reseller Opportunities to increase revenue and sales.
- Managing all Reseller needs including contracts, billing, training etc.
- Managing record keeping of all Reseller Contracts and customer files.
Sales Executive /Office Manager
RSAWEB
Johannesburg
06.2019 - 05.2021
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Management of General Office needs including Supplies.
- Organized Office functions and Team Building to ensure a employee culture was maintained.
Sales Consultant Representative
Vox Telecoms
Pretoria
02.2017 - 05.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Documented customer interactions using Solid CRM to capture data in processing system.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Automated contact management system, resulting in better client organization and goal alignment.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Implemented brand marketing and sales campaigns.
- Boosted brand awareness, implemented promotional campaigns.
- Increased sales by offering advice on purchases and promoting additional products.
- Became Team Lead to manage a small team of Sales Consultants.
Warehouse Operations Manager
Big Save Catering
Pretoria
06.2016 - 01.2017
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Operated CRM and Stock computer system, hand-held inventory control device and calculator to fill orders on time.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- controlled Debtors and Creditors Files and Records.
Education
High School Diploma -
Sutherland High School
Centurion 01.2010 - 12.2014
Certificate of Interior Design - Interior Design
Interior Design Institute
International 01.2015 - 07.2015
Certificate of Project Management - Project Management
Udemy Online
International 06.2020 - 08.2023
Higher Certificate: Human Resource Management - Human Resources Management
Damelin Correspondence College
Online 01.2019 - 11.2023
Skills
Health and safety compliance
Employment Equity
Recruitment
Record-keeping
Microsoft Office proficiency
File and records management
Contract Negotiation
Labor relations
Networking skills
Lead prospecting
Staff Management
CRM Systems
Accomplishments
Achieved a favorable result in Disciplinary and CCMA cases.
Achieved and exceeded results in Health and Safety Audits from 56% pass rate to 96% pass rate.
Interests
Family Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Manager / Account Manager /Health and Safety Officer
VTN Communications
06.2021 - Current
Certificate of Project Management - Project Management
Udemy Online
06.2020 - 08.2023
Sales Executive /Office Manager
RSAWEB
06.2019 - 05.2021
Higher Certificate: Human Resource Management - Human Resources Management
Damelin Correspondence College
01.2019 - 11.2023
Sales Consultant Representative
Vox Telecoms
02.2017 - 05.2019
Warehouse Operations Manager
Big Save Catering
06.2016 - 01.2017
Certificate of Interior Design - Interior Design
Interior Design Institute
01.2015 - 07.2015
High School Diploma -
Sutherland High School
01.2010 - 12.2014