Cathrine Modern
Medical Receptionist
Gauteng
Summary
Hard work
Willing to learn Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 20 years.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Medical Receptionist
Dr L. I Moiloa Gynaecologist/Obstetrician
Gauteng
08.2009 - Current
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed patient referrals to other medical specialists.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office bookkeeping with insurance billing and patient payments.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Checked patient insurance, demographic, and health history to keep information current.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained current and accurate medical records for patients.
- Assisted with medical coding and billing tasks.
Emergency Dispatcher/volutering
Ekuruleni Municipal
Gauteng
02.2000 - 12.2000
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Followed established protocols for professional handling of emergency situations.
- Created electronic medical records for all cases, performing routine chart audits and reviewing Number+ charts annually.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
Client Service Representative
Phone Master
Gauteng
01.1998 - 12.1999
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated with clients regarding account services, statements, and balances.
- Delivered prompt service to prioritize customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Education
Certificate - Human Resources Development
Midrand University
Midrand 01.1996 - 12.1996
Skills
Referral Verification
undefinedTimeline
Medical Receptionist
Dr L. I Moiloa Gynaecologist/Obstetrician
08.2009 - Current
Emergency Dispatcher/volutering
Ekuruleni Municipal
02.2000 - 12.2000
Client Service Representative
Phone Master
01.1998 - 12.1999
Certificate - Human Resources Development
Midrand University
01.1996 - 12.1996
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