Catherine Jane Dedman

Accomplished Events Coordinator and Finance Centre Manager at St John, adept in project management and customer service. Enhanced team productivity and customer satisfaction scores significantly. Skilled in MS Office and fostering team collaboration, spearheaded initiatives that improved operational efficiency and community engagement, achieving strategic company objectives.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Self-motivated , brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing person with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Outgoing person with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Over my career I have successfully managed people from all walks of life.

Have enjoyed being able to offer a mentorship role

Over the years whilst working, I have completed many Pre hospital care courses - Instructor in both Home based Care and First Aid, AHA Instructor and culminating in obtaining my Ambulance Emergency Assistant.

Proud to have been a volunteer in St John for 46 years

Have achieved some 12 000 hours of volunteer duty

Have been privileged to be able to mentor many of St John volunteers

Since joining St John in 1978, I found a family of like minded people.  Throughout the years I was mentored by these people until I suddenly found myself the mentor.  The satisfaction found in assisting people in some of the worst moments was immense as was the fellowship my St John family offered.    I also became a St John Home Based Care and First aid instructor and another passion was born.  The satisfaction of teaching is just awesome.   After some years I discovered that first aid alone was not sufficient to assist some of the injuries I experienced on events so I looked further into other courses, being one of the first Durban volunteers to obtain my PEC and EMA through Red Cross.  This also showed me that medics from all organizations could work together.   I then went on to further my education with a Basic Life Support  Qualification despite some resistance to going outside the familiar first aid courses.

I could combine my love of reading with the passion of caring for people as many events were quiet and peaceful with some down time.   In co-ordinating event, once the difficult part of getting members to the correct venue with all the necessary equipment was complete, unless an emergency occurred I was able to park in central spot and read.  I had also discovered various site that offered medical reading studies or talk (This was before the days of CPG's) that I could go online and do.  I also developed a preference for medical rather than trauma.  In the field you are treating the signs and symptoms which left me curious as to the problem so I would inevitable end up back at the hospital at a later stage to discover the diagnosis!

One of the hardest things has been to realize that I now need to stand back as overview and let the new medics treat so they too can learn.