Catherine Dolley Mpungose
Fieldworker
Gauteng,South Africa
Summary
Proven Operations Manager with a track record of implementing cost-saving strategies and enhancing operational efficiencies at Peoples Bank. Skilled in financial management and superior client care, adept at fostering professional growth among team members. Demonstrates exceptional communication abilities and a commitment to leveraging teller and ATM expertise for improved service delivery.
ACHIEVMENTS
- Recognition of outstanding dedication and commitment to Peoples Bank
- Outstanding Performance ,dedication and commitment in your work Well done
- ANC Regional Political Certificate
- Consistency performance during the past three months
- ANC Media and communications Unit as top the top ANC Social media contributer for the week
Fit [Job Title] offering [Number] years of experience assisting with planting, plowing, fertilizing and harvesting various crops. Performs routine farm maintenance on buildings and fences. In-depth knowledge of farm equipment operations. Diligent Field Worker with [Number] years of experience working on farms. Well-versed in fertilization and crop rotation. Dedicated team player with good grasp of industry procedures paired with in-depth knowledge of farming equipment operations such as tractors and cultivators.
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Field Worker
ANC Parliamentary Constituency Caucus
Gauteng
10.2014 - 09.2024
- Work closely with the Constituency team , the structures , systems and processes of the ANC and Caucuses
- Establishes strong networks of relevant stakeholders within the constituency
- Provide effective and efficient constituency support
- Alert the MP, MPL and Senior fieldworker to any immediate issues , flash points or significant risks arising in the constituency
- Providing information to the community events and meetings on behalf of the MP and or MPL
- Identify communities requiring social services and attend all PCO meetings the Constituency
- Management Committee convened
- Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols
- Improved field productivity by implementing efficient work procedures and time management strategies
- Contributed to the achievement of project milestones by consistently meeting deadlines for assigned tasks
- Conducted field surveys to collect data on wildlife populations and habitats
- Enhanced team collaboration through clear communication and mutual support during field tasks
Catering Manager
Etwatwa High School
Gauteng
08.2007 - 05.2014
- Managed successful catering events by coordinating logistics, menu planning, staffing requirements, and client communications
- Increased revenue with successful catering events, leveraging excellent organizational skills and culinary expertise
- Provided excellent customer service by catering to special dietary needs and preferences
- Coordinated catering services, ensuring diverse menu options that catered to various dietary requirements of attendees
- Managed small catering orders for local businesses with precision, ensuring punctual delivery and product quality
- Worked with chefs to plan menus according to client needs and budgets.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Handled payment collection and payroll of [Number] employees.
- Handled catering scheduling, ordered food and planned events
Operations Manager
Peoples Bank/ NBS
Gauteng
02.2004 - 04.2006
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Management Committee Convened
- Tracks and reports on how funds granted for field work in assigned constituency are being used
- Highlights areas for improved use funds based on trends and observation made
- Gather relevant constituency information and produce reports for submission to the Senior fieldworker
- Drafts reports on the PCO's ability and progress towards meeting constituency field work objectives and
- Provide regular feedback and summary reports to MP MPL,Senior Constituency Field worker
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Passionate about learning and committed to continual improvement
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Developed and implemented strategies to maximize customer satisfaction
- Supervised operations staff and kept employees compliant with company policies and procedures
Operations Manager
Peoples Bank
Gauteng
02.1999 - 10.2003
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and implemented strategies to maximize customer satisfaction
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Matric
Damelin
Gauteng 11.2000 - 11.2000
Skills
- Teller Basic
- SBS Overview Module & Workshop
- Teller Basic Course
- Orientation
- Superior Client Care
- NCR ATM Course
- Superior Tele Service
Certification
Online Course The components of understanding
Timeline
Solutions for a dangerous enviroment
06-2023
Online Course The components of understanding
05-2023
Integrity and Honesty
05-2023
The Technology of study
04-2023
Assist for illness and injuries
04-2023
Field Worker
ANC Parliamentary Constituency Caucus
10.2014 - 09.2024
Catering Manager
Etwatwa High School
08.2007 - 05.2014
Operations Manager
Peoples Bank/ NBS
02.2004 - 04.2006
Matric
Damelin
11.2000 - 11.2000
Operations Manager
Peoples Bank
02.1999 - 10.2003
How to resolve conflicts
Similar Profiles
Phumza Lydia MagwanishePhumza Lydia Magwanishe
Study Group Secretary at ANC Parliamentary CaucusStudy Group Secretary at ANC Parliamentary Caucus
Nandipha Roshe-MhlakazaNandipha Roshe-Mhlakaza
Constituency Field Worker at Parliamentary ANC CaucusConstituency Field Worker at Parliamentary ANC Caucus
Nozipho JodwanaNozipho Jodwana
Administrator at ANC Caucus, EC LegislatureAdministrator at ANC Caucus, EC Legislature