Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Muller

Bartender, Waitron And Front Of House
Franschhoek

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and efficiency at Jeff Carr by mastering beverage preparation and demonstrating exceptional customer service. My ability to manage peak service hours and foster loyalty among clientele, coupled with expertise in payment processing and suggestive selling, showcases my comprehensive skill set and results-driven approach. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable [Job Title] passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [Type] establishments. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Waitron, Bartender

Jeff Carr
02.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Waitron, Front of House and Bartending

Mr Taki Tsigourakos, Julie Abrahams, Alex
06.2012 - 01.2024
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
  • Participated in team meetings focused on improving overall performance through feedback exchanges among colleagues.
  • Maintained knowledge of current promotions and events to provide accurate information to guests.
  • Implemented effective strategies for managing peak service hours without compromising the guest experience.
  • Streamlined front of house operations for increased efficiency and optimal guest experience.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.

Runner, Waitron and Bartending

Kalf En Sandra Van Zyl
09.2003 - 06.2012
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Provided excellent customer service while meeting challenging time goals.
  • Delivered correct food items to tables according to order documentation.
  • Facilitated smooth business operations by promptly addressing urgent needs from different departments.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
  • Maintained accurate records of completed tasks, ensuring transparency and accountability in daily operations.
  • Assisted in inventory management by tracking incoming and outgoing materials accurately.

Education

Certificate of Competence - Coffee Shop Course

Ciro Coffee Acadmy
Oceanview
04.2001 -

Certificate of Achievement

SAB Brew Masters Academy

High School Diploma -

Groendal Secondary School
Groendal, Franschhoek
04.2001 -

Skills

    Beverage Preparation

    Payment Processing

    Suggestive Selling

    Food Service

    Liquor, beer, and wine knowledge

    Basic accounting

    Menu Memorization

    Customer Service

    Food Preparation

    Food Running

Timeline

Waitron, Bartender

Jeff Carr
02.2024 - Current

Waitron, Front of House and Bartending

Mr Taki Tsigourakos, Julie Abrahams, Alex
06.2012 - 01.2024

Runner, Waitron and Bartending

Kalf En Sandra Van Zyl
09.2003 - 06.2012

Certificate of Competence - Coffee Shop Course

Ciro Coffee Acadmy
04.2001 -

High School Diploma -

Groendal Secondary School
04.2001 -

Certificate of Achievement

SAB Brew Masters Academy
Catherine MullerBartender, Waitron And Front Of House