Administrator / Sales / Entrepreneur / Creative
Open To Work
Catherine Buckley
Imaginate Décor
Parow,WC
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Internal Sales Representative and Production PlannerCustomer Service Liaison OfficialReceptionist and Administration (Temporary capacity)Data Entry Clerk
Work Type
Full TimePart TimeContract Work
Location Preference
RemoteHybrid
Location:
Parow, WC
Open to relocation:
Yes
3
Languages
35
years of professional experience
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Work History
Business Owner & Entrepreneur
10 Years 5 Months- Manage Day to-day running of the online business
- Developed new products based on market research and consumer trends.
- Marketed products through Facebook and other online platforms, increasing brand visibility and customer engagement
- Sourced suppliers to provide quality materials at competitive prices.
- Supplier sourcing.
- Order to invoice control – Sage
- Planned production schedules to optimize workflow and efficiency.
- Designed marketing materials using Canva to enhance brand visibility.
- Design – Canva
- Maintain & update business website – WoodPress
- Managed apartment renovation projects, overseeing demo, refurbishment, and interior decorating to deliver turn-key ready spaces
Internal Sales Representative and Production Planner
7 Years 4 Months- Telephonic Sales of Surinno Solid Surfacing flat sheet to Fabricators and Shopfitters
- Set and achieved sales targets, driving revenue growth
- Promoting and marketing the product
- Assisted in establishing yearly budget, aligning resources with strategic goals
- Order capturing and the thorough monitoring thereof
- Customer liaison
- Handling Enquiries
- Handled administration and paperwork for returns and credits, ensuring compliance and accuracy
- Production planning
- Assisting in setting yearly budget
- Handling all administration and paperwork pertaining to returns and credits
- Ensuring returns and credits are minimized
- Assisting with account queries and solving outstanding queries
- Control our Johannesburg warehouse, regular cycle counts, monthly stock take, control all stock issues and transfers
- Responded to customer inquiries promptly
- Performed administrative tasks to support operations
- Maintained knowledge of SSA regulations and standards
- Implemented SABS ISO 9001–2008 quality management standards
Customer Service Liaison Official
2 Years 3 Months- Daily telephonic contact with customers, consumers and Nestlé Sales Representatives
- Customer Liaison
- Monitored orders to track status and ensure timely deliveries.
- Order Monitoring
- Conducted investigations of large returns to identify issues and implement resolutions.
- Maintained daily telephonic communication with customers, consumers, and Nestlé Sales Representatives to address inquiries and ensure satisfaction.
- Order capturing
- Utilized SAP software for various business processes.
- Retrenched
Service Official & Child Minder
2 Years 3 Months- Service desk, assisting clients with training programs, telesales and child minding
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed tailored educational activities to promote cognitive and emotional growth.
- Maintained clear communication with parents regarding child development and wellness.
Receptionist and Administration (Temporary capacity)
4 Months- Managed general office tasks
- Handled reception duties and invoicing
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing systems for client records and correspondence.
Manageress / Coach / Player
6 Months- Oversaw team development and strategy for the Softball National League.
- Scheduled team practices.
- Managed all team correspondence, including subscription fees, uniforms, fundraising, transport, and team returns.
- Promoted and sold club merchandise.
Graphic Designer & in-house Sales Co-originator
1 Year 2 Months- Coordinated and managed design department to streamline workflow and enhance project delivery.
- Designed, printed, and finalized all presentations for customers.
- Created storyboards for design projects
- Handled customer queries and managed in-house sales.
- Liaising with customers on updating manufacturing details and date of delivery
- Performed administrative tasks for office operations
Fixed Term Contractor
5 Years 1 Month- Oversaw payment transactions at point of sale.
- Created visually appealing window layouts to attract customers.
- Assisted customers in Textiles Department, providing product knowledge and support to facilitate sales.
- Processed customer transactions efficiently at checkout.
Education
Matriculation - English (HG), Afrikaans 2nd Language (HG), Mathematics (SG), Geography (HG), Art (HG), Woodwork (SG)
- MS Office 2000, Excel, Word, PowerPoint
- N4 (Graphic Design, Graphic Process, Art of Drawing & History of Art), N5 (Graphic Design, Photography, Art of Drawing & History of Art), N6 (Graphic Design, Photography, Art of Drawing & History of Art)
Skills
Business development
Client engagement
Project management
Goal-oriented
Innovative thinking
Customer relations
Market research
Workflow optimization
Strategic planning
Relationship building
Driven mindset
Operational management
Accomplishments
- Coached and played in German National League (1997 – 2000)
- “A” Division Club Softball, Cape Town, since 1992 and 2019
- South African National Team – Softball (1992 – 2003) Junior and Senior
- Softball World Series 2002 – CANADA
- Represented Western Province Softball Team (1987 – 2002)
- Prefect in Matric (1993)
- Most dedicated employee, Nestle 2006
Additional Information
Citizenship
South African
The Netherlands
Languages
English
C1
Advanced
Afrikaans
B2
Upper intermediate
German
A2
Elementary
Timeline
Business Owner & Entrepreneur
Imaginate Décor
03.2016 - CurrentRead More
Internal Sales Representative and Production Planner
PG Bison - Surinno Solid Surfacing
10.2007 - 02.2015Read More
Customer Service Liaison Official
Nestlé SA Distribution Centre
02.2005 - 05.2007Read More
Service Official & Child Minder
Mona Lisa & Wellplus Fitness Studio
06.2002 - 09.2004Read More
Receptionist and Administration (Temporary capacity)
Kenco Clearing and Forwarding cc
12.2000 - 04.2001Read More
Manageress / Coach / Player
Paderborn Untouchables Baseball and Softball Club
04.1997 - 10.1997Read More
Graphic Designer & in-house Sales Co-originator
4th of July International (Pty) Ltd – Clothing Industry
01.1996 - 03.1997Read More
Fixed Term Contractor
Woolworths Tygervalley
10.1991 - 11.1996Read More
Cape College for Vocational Education
from N4 (Graphic Design, Graphic Process, Art of Drawing & History of Art), N5 (Graphic Design, Photography, Art of Drawing & History of Art), N6 (Graphic Design, Photography, Art of Drawing & History of Art)
Read More
Computer Career Training Centre
from MS Office 2000, Excel, Word, PowerPoint
Read More
Fairmont High
Matriculation from English (HG), Afrikaans 2nd Language (HG), Mathematics (SG), Geography (HG), Art (HG), Woodwork (SG)
Read More
ADDITIONAL PART TIME WORK
- Served on the Local Organising Committee for the National Masters Softball Tournament – Old Mutual, Cape Town 2013 - Marketing and Sponsorship portfolio (May – October 2013)
- Duties:
- Secured financial and product sponsorship
- Design of tournament logo, participant pass, tournament booklet, players goodie bag, etc
- Secured field equipment through sponsorship and donations
- Sold vending space
- Obtained participant goodie bag fillers.
- Sold advertising space in tournament booklet.
- Planned event timeline
- Secured volunteers, ground crew, promotion crew, general crew, who reported to myself.
- Informed and kept participants up to date prior, during and after the tournament via email and social media.
Hobbies & Fun Facts
I'll tackle anything creative.
I love music, sewing & photography.
Love watching sport.
Hanging out with my family, makes my heart happy.