Catharina Johanna Munnik
Pretoria,South Africa
Summary
Accomplished professional with expertise in office administration and project management. Demonstrates exceptional skills in administrative writing, customer service, and client relationship management. Proficient in documentation, reporting, and records management, ensuring confidentiality and accuracy. Committed to fostering a results-driven environment through effective training and system administration.
Demonstrates strong organizational skills and effective problem-solving abilities. Proficient in office procedures and excels at multitasking in dynamic environments. Committed to enhancing communication, time management, and client relationship skills in professional settings.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of post-secondary education
34
34
years of professional experience
Work history
Senior Administrative consultant
Marsh SA Pty Ltd
Pretoria, South Africa
2016.07 - Current
- Conducted regular staff training sessions for skill enhancement and productivity increase.
- Chaired weekly team meetings, promoting open communications across the organisation.
- Coordinated departmental projects whilst ensuring adherence to timeline.
- Negotiated contracts with vendors, resulting in cost savings without compromising on quality or service levels.
- Trained new recruits about internal systems; helped them quickly acclimate into their roles.
- Resolved operational issues swiftly, minimising disruptions in daily activities.
- Managed more than 25 client communication and streamlined process flow for increased efficiency.
- Ensured compliance with data protection laws when handling sensitive documents, maintaining company reputation and trustworthiness.
- Controlled, monitored and documented administrative processes and procedures.
- Guided more than 300 clients toward improved organisational structures and better solutions for identified problems.
Front office manager
Vitalaire
Pretoria, South Africa
2013.06 - 2026.06
- Coordinated with housekeeping to ensure rooms were ready for new arrivals.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
- Liaised with different departments, ensuring seamless communication.
- Managed inventories of office supplies-ensured availability of necessary items at all times.
- Cultivated a professional environment through effective staff management.
- Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
- Provided leadership and guidance to front office team members, fostering a cooperative work environment.
- Maintained the reception area to provide a welcoming atmosphere.
- Trained new staff members to uphold service standards.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
HR and administrative officer
Protea Coin Secutiry
Pretoria, Centurion, South Africa
2012.09 - 2013.06
- Conducted exit interviews to pinpoint improvement opportunities across teams.
- Organised staff training sessions to strengthen day-to-day team skills.
- Prepared regular reports to monitor HR metrics and staffing trends.
- Assisted in performance evaluations to support growth and development plans.
- Responded promptly to staff queries to maintain satisfaction across levels.
- Handled employee grievances with empathy and fair decision-making.
- Implemented health and safety regulations to support employee wellbeing.
- Ensured employment law compliance through detailed documentation practices.
- Processed payroll accurately to prevent discrepancies and reduce corrections.
- Partnered with management to establish workplace safety standards.curriculum for training and education purposes.
- Served as liaison between business divisions to facilitate communications.
- Updated records with employee status, personal information and agreement term changes.
Senior administrative officer
Department of Labour
Pretoria, Gauteng, South Africa
1993.01 - 2011.10
- Liaised with external vendors to secure the best pricing options.
- Developed standard operating procedures to improve efficiency across departments.
- Streamlined office operations by implementing efficient administrative systems.
- Prepared detailed reports for management decision-making purposes.
- Handled personnel issues, promoting a harmonious work environment.
- Established strong relationships with clients for improved service delivery.
- Improved internal communications with regular team meetings and updates.
- Provided high-quality customer service, resulting in increased client satisfaction.
- Scheduled meetings and appointments, maximising time management efficiency.
- Trained junior staff members, enhancing their skills and job knowledge.
Education
Higher National Diploma - Matric
Oos Moot High School
Pretoria, Gauteng 1988.01 - 1992.12
Skills
- Administrative writing
- Training and development scheduling
- Customer Service
- Documentation and reporting
- Records management
- Project management expertise
- Client Relationship Management
- Office administration
- Confidentiality maintenance
- Business correspondence
- Customer relations
- Empathetic listening
- Training needs assessment
- Results-driven
- Office management
- SAGE system administration
- Initiative taking
- Time efficiency
- Communication proficiency
- Resilience under pressure
- Leadership effectiveness
- Office equipment handling
- Knowledge of hr procedures
- Internal communication
Accomplishments
Long Service award - 10 years
Above and beyong employee of the year for 3 years in a row
Timeline
Senior Administrative consultant
Marsh SA Pty Ltd
2016.07 - Current
Front office manager
Vitalaire
2013.06 - 2026.06
HR and administrative officer
Protea Coin Secutiry
2012.09 - 2013.06
Senior administrative officer
Department of Labour
1993.01 - 2011.10
Higher National Diploma - Matric
Oos Moot High School
1988.01 - 1992.12