Catharina Ellen (Katrien) Smit

Managed day-to-day business operations, including sales, customer orders, stock management and financial administration.

Oversee daily operations, ensuring all tasks were completed accurately, efficiently and all orders send on time.

Negotiated with suppliers and clients, ensuring cost-effective purchases and profitable sales.

Solved operational challenges independently, demonstrating adaptibility and problem-solving skills.

Assisted clients with service bookings, quotations and workshop coordination.

Processed warranty claims accurately, ensuring compliance with manufacturer guidelines.

Provided professional customer service, resolving complaints and maintaining high client satisfaction.

Managed job cards, invoicing and administrative tasks for the service department.

Acted as liaison between workshop technicians and clients to ensure smooth workflow and timely delivery.

Assisted clients with service bookings, quotations and workshop coordination.

Provided professional customer service, resolving complaints and maintaining high client satisfaction.

Managed job cards, invoicing and administrative tasks for the service department.

Acted is liaison between workshop technicians and clients to ensure smooth workflow and timely delivery.

Assisted clients with service bookings and workshop coordination.

Provided professional customer service, resolving complaints and maintaining high client satisfaction.

Managed job cards and administrative tasks for the service department.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Managed daily, weekly and monthly sales targets, consistently driving the store to meet and exceed performance goals.

Managed inventory control, cash control, and store opening and closing procedures.

Oversaw store operations, customer service, stock management and visual merchandising.

Assisted with hiring, training and mentoring new staff members.

Completed point of sale opening and closing procedures.

Monthly in-house stock takes and every 6 months with head office