Catelin Windvogel
Plettenberg Bay
Summary
Reliable and upbeat [Sales Assistant] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Jewelry Sales Associate
Vivid Jewellery
Plettenberg Bay, South Africa
12.2021 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Assistant
Total Sports Shop
Plettenberg Bay, South Africa
10.2022 - 01.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Pet Care Associate
Absolute Pets
Durban, South Africa
03.2022 - 09.2022
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
Sales Assistant
Bargain Books
Plettenberg Bay
12.2019 - 01.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
High School Diploma -
Plettenberg Bay Secondary
Plettenberg Bay, South Africa12.2021
Skills
- Appointment Scheduling
- Exceptional Customer Service
- Building Rapport
- Loss Prevention Strategies
- Store Maintenance
- Brand Representation
- Payment Processing
- Product Knowledge
- Inventory Management
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Sales Assistant
Total Sports Shop
10.2022 - 01.2023
Pet Care Associate
Absolute Pets
03.2022 - 09.2022
Jewelry Sales Associate
Vivid Jewellery
12.2021 - Current
Sales Assistant
Bargain Books
12.2019 - 01.2020
High School Diploma -
Plettenberg Bay Secondary