Summary
Overview
Work History
Education
Skills
Educational Information
Interests
Personal Qualities Skills
Employment History
Personal Information
Certification
Timeline
Generic
Casswell Maswanganye

Casswell Maswanganye

Client Success Manager
Johannesburg

Summary

Experienced leader with a proven track record of enhancing operational efficiency and reducing costs. Skilled in making independent decisions and exercising sound judgment to drive positive outcomes for the organization. Committed to streamlining operations and promoting overall success through strategic problem-solving abilities. Adept at fostering a culture of innovation and continuous improvement within the company.

Overview

13
13
years of professional experience
1
1
Certification
1
1
Language

Work History

Client Success Manager

ADCORP BLU
Isando
06.2024 - Current
  • Company Overview: (Client Pepkor Logistics: Johannesburg HUB)
  • To lead and oversee client service delivery, ensuring alignment with contractual agreements, operational excellence, and workforce efficiency while fostering strong client relationships.
  • Ensure adherence to health and safety regulations, labour laws, and client-specific policies.
  • Ensure the accuracy and efficiency of payroll processing, time and attendance, and compliance with financial reporting requirements.
  • Oversee disciplinary processes, ensuring fairness, consistency, and compliance with BCEA, LRA, and EE legislation.
  • Lead and support a team of supervisors, ensuring their development and alignment with company objectives.
  • Provide regular reports on workforce metrics, operational performance, and client feedback.
  • Facilitate training and upskilling initiatives to improve employee competency and productivity.
  • Develop and implement strategies to enhance workforce productivity and client satisfaction.
  • (Client Pepkor Logistics: Johannesburg HUB)

Client Success Supervisor

ADCORP BLU
Isando
08.2017 - 05.2024
  • Company Overview: (Client Pepkor Logistics: Johannesburg HUB)
  • Responsible for day-day operational service delivery in line with client service level agreement.
  • Ensure registers for TES staff are signed and submitted daily.
  • Payroll on Salesforce and Time and Attendance on ERS Biometrics.
  • Organize and maintain personnel records, Update internal databases (e.g., record annual, sick and maternity leave).
  • Chairing and Initiating Disciplinary Hearing.
  • Ensure that all Assignees are managed on a day-to-day basis in accordance with applicable labour legislation (BCEA, LRA, EE), as well as BLU and client labour relations policies and procedures.
  • Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner.
  • IR Reports, erNavigator, and Salesforce (MATCH for recruitment).
  • Management of poor performance reported by client of assignees in accordance with their job descriptions and job requirements and proper record keeping thereof.
  • Responsible for ensuring that all disciplinary action is recorded and reported on according to BLU standard operating procedures.
  • Ensure harmonious industrial relations climate on client sites through collaboration with relevant parties.
  • Conduct regular meetings with assignees, compiling daily complement report and rostering assignees.
  • Ensure that assignees adhere to the client payroll policies and deadlines; and that the payroll department is presented with accurate payroll data.
  • Attend to all pay slip and IRP5 queries.
  • Ensure that assignee payroll queries are resolved timeously.
  • (Client Pepkor Logistics: Johannesburg HUB)

Supply Chain Shift Supervisor

ADFUSION CONTRACT MANAGEMENT SERVICES
Centurion
09.2016 - 08.2017
  • Company Overview: (Client) Shoprite Distribution Centre: Cold Storage, Perishable and Convenience Foods Division
  • Overseeing and having the responsibility for all the activities in the department which contribute to the effective production.
  • Developing operations strategy on a daily basis.
  • Decision making and ensuring that all the problems encountered gets resolved.
  • Planning and controlling the operations (Receiving, Production and Dispatch).
  • Monitoring and ensuring that there is improvement in the performance of the operations.
  • Planning delivery routes and sending delivery bookings to Transport.
  • Arranging Cages and Totes for Picking with Return Centre.
  • Monitoring Racks, Fridge temperature and adhering to cold chain procedures.
  • Health and Safety Reports, Monitoring MHE equipment's.
  • (Client) Shoprite Distribution Centre: Cold Storage, Perishable and Convenience Foods Division
  • Reason for Leaving: Appointed by Adcorp Blu a division of Adcorp Group

Production Supervisor

Ziphi Nkomo 1 Group of Companies
Centurion
04.2015 - 08.2016
  • Company Overview: (Client) Shoprite DC: Local Perishable and Convenience Foods
  • Overseeing and having the responsibility for all the activities in the department which contribute to the effective production.
  • Assigning picking slips, allocating stock and replenishment.
  • Decision making and ensuring that all the problems encountered gets resolved.
  • Planning and controlling the picking department.
  • Monitoring and ensuring that there is improvement in the performance of the operations.
  • Controlling picking process and assisting with inventory queries.
  • Assist with Stock taking.
  • (Client) Shoprite DC: Local Perishable and Convenience Foods
  • Reason for Leaving: Appointed by Adfusion (A division of Adcorp Group agency which was appointed by Shoprite DC to oversee all other agency)

Data Capturing Clerk

Ziphi Nkomo 1 Group of Companies
Centurion
06.2012 - 04.2015
  • Company Overview: (Client) Shoprite Export - Perishable and Frozen Division
  • Capturing received stock and creating GRV (Goods Received Voucher) and rendering efficient and effective administration and creating claims in a cold storage environment of -28 degrees.
  • Capturing stock on the system with the receivers count sheet.
  • Verifying the completeness, accuracy, item allocation and description of the stock captured.
  • Creating claims and Return to Suppliers for stock shortages and over delivery.
  • Check the correctness of Invoices and File it for GRA.
  • Adhering to cold chain procedures and safety.
  • Invoicing stock for allocated branches and assist with stock movement for stock take.
  • Assisting with booking of stock from suppliers and resolving any queries brought by suppliers.
  • Ensure that the requests are approved by the supervisor and the entire task performed is reported to the supervisors.
  • Effective audit trail is maintained; documents are filed and indicated on the electronic files.
  • (Client) Shoprite Export - Perishable and Frozen Division
  • Reason for Leaving: Promotion to Production Supervisor

Education

Bachelor of Sciene Honours - Computing

University of South Africa
04.2001 -

Bachelor of Science - Informatics

University of South Africa
04.2001 -

National Diploma - Human Resource Management

Tshwane University of Technology

Payroll Administration - undefined

VIP Soft Line
07.2011 - 2011.07

Grade 12 (Matric) -

Gawula High School

Skills

GitHub collaboration

Educational Information

Gawula High School, Grade 12 (Matric), 2005, Tshwane University of Technology, Human Resource Management, National Diploma, 2011, VIP Soft Line, Payroll Administration, 07/18/11, 07/29/11

Interests

Music
News
Documentaries
Reading

Personal Qualities Skills

  • Good interpersonal and communication skills
  • Analytical and problem-solving skills
  • Time management and customer service
  • Awareness of client business and requirement
  • System administration and reporting skills

Employment History

ADCORP BLU - (Client Pepkor Logistics: Johannesburg HUB), Client Success Manager, 06/01/24 to Present, To lead and oversee client service delivery, ensuring alignment with contractual agreements, operational excellence, and workforce efficiency while fostering strong client relationships., Ensure adherence to health and safety regulations, labour laws, and client-specific policies., Ensure the accuracy and efficiency of payroll processing, time and attendance, and compliance with financial reporting requirements., Oversee disciplinary processes, ensuring fairness, consistency, and compliance with BCEA, LRA, and EE legislation., Lead and support a team of supervisors, ensuring their development and alignment with company objectives., Provide regular reports on workforce metrics, operational performance, and client feedback., Facilitate training and upskilling initiatives to improve employee competency and productivity., Develop and implement strategies to enhance workforce productivity and client satisfaction., ADCORP BLU - (Client Pepkor Logistics: Johannesburg HUB), Client Success Supervisor, 08/14/17 to 05/31/24, Responsible for day-to-day operational service delivery in line with client service level agreement., Ensure registers for TES staff are signed and submitted daily., Payroll on Salesforce and Time and Attendance on ERS Biometrics., Organize and maintain personnel records, Update internal databases (e.g., record annual, sick and maternity leave)., Chairing and Initiating Disciplinary Hearing., Ensure that all Assignees are managed on a day-to-day basis in accordance with applicable labour legislation (BCEA, LRA, EE), as well as BLU and client labour relations policies and procedures., Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner., IR Reports, erNavigator, and Salesforce (MATCH for recruitment)., Management of poor performance reported by client of assignees in accordance with their job descriptions and job requirements and proper record keeping thereof., Responsible for ensuring that all disciplinary action is recorded and reported on according to BLU standard operating procedures., Ensure harmonious industrial relations climate on client sites through collaboration with relevant parties., Conduct regular meetings with assignees, compiling daily complement report and rostering assignees., Ensure that assignees adhere to the client payroll policies and deadlines; and that the payroll department is presented with accurate payroll data., Attend to all pay slip and IRP5 queries., Ensure that assignee payroll queries are resolved timeously., ADFUSION CONTRACT MANAGEMENT SERVICES - (Client) Shoprite Distribution Centre: Cold Storage, Perishable and Convenience Foods Division, Supply Chain Shift Supervisor, 09/01/16 to 08/13/17, Appointed by Adcorp Blu a division of Adcorp Group., Overseeing and having the responsibility for all the activities in the department which contribute to the effective production., Developing operations strategy on a daily basis., Decision making and ensuring that all the problems encountered gets resolved., Planning and controlling the operations (Receiving, Production and Dispatch)., Monitoring and ensuring that there is improvement in the performance of the operations., Planning delivery routes and sending delivery bookings to Transport., Arranging Cages and Totes for Picking with Return Centre., Monitoring Racks, Fridge temperature and adhering to cold chain procedures., Health and Safety Reports, Monitoring MHE equipment's., Ziphi Nkomo 1 Group of Companies - (Client) Shoprite DC: Local Perishable and Convenience Foods, Production Supervisor, 04/07/15 to 08/31/16, Appointed by Adfusion (A division of Adcorp Group agency which was appointed by Shoprite DC to oversee all other agency)., Overseeing and having the responsibility for all the activities in the department which contribute to the effective production., Assigning picking slips, allocating stock and replenishment., Decision making and ensuring that all the problems encountered gets resolved., Planning and controlling the picking department., Monitoring and ensuring that there is improvement in the performance of the operations., Controlling picking process and assisting with inventory queries., Assist with Stock taking., Ziphi Nkomo 1 Group of Companies - (Client) Shoprite Export - Perishable and Frozen Division, Data Capturing Clerk, 06/08/12 to 04/03/15, Promotion to Production Supervisor., Capturing received stock and creating GRV (Goods Received Voucher) and rendering efficient and effective administration and creating claims in a cold storage environment of -28 degrees., Capturing stock on the system with the receivers count sheet., Verifying the completeness, accuracy, item allocation and description of the stock captured., Creating claims and Return to Suppliers for stock shortages and over delivery., Check the correctness of Invoices and File it for GRA., Adhering to cold chain procedures and safety., Invoicing stock for allocated branches and assist with stock movement for stock take., Assisting with booking of stock from suppliers and resolving any queries brought by suppliers., Ensure that the requests are approved by the supervisor and the entire task performed is reported to the supervisors., Effective audit trail is maintained; documents are filed and indicated on the electronic files.

Personal Information

  • ID Number: 8806045815083
  • Criminal Record: None
  • Date of Birth: 06/04/88
  • Gender: Male
  • Nationality: South African
  • Driving License: C10
  • Marital Status: Single

Certification

Cloud DevOps Engineer

Timeline

Client Success Manager

ADCORP BLU
06.2024 - Current

Cloud DevOps Engineer

09-2022

Client Success Supervisor

ADCORP BLU
08.2017 - 05.2024

Supply Chain Shift Supervisor

ADFUSION CONTRACT MANAGEMENT SERVICES
09.2016 - 08.2017

Production Supervisor

Ziphi Nkomo 1 Group of Companies
04.2015 - 08.2016

Data Capturing Clerk

Ziphi Nkomo 1 Group of Companies
06.2012 - 04.2015

Payroll Administration - undefined

VIP Soft Line
07.2011 - 2011.07

Bachelor of Sciene Honours - Computing

University of South Africa
04.2001 -

Bachelor of Science - Informatics

University of South Africa
04.2001 -

National Diploma - Human Resource Management

Tshwane University of Technology

Grade 12 (Matric) -

Gawula High School

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Casswell MaswanganyeClient Success Manager