Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Cassandra Zwane

Cassandra Zwane

Johannesburg

Summary

An enthusiastic young individual with a strong personality looking for an entry level position that will utilize organizational and communication skills development. I am a dependable candidate successful at managing multiple priorities with a positive attitude, very confident and willing to go an extra mile to achieve goals and objectives of the company's needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Xfinity (Comcast)
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

QA Specialist (Call Center)

Blue Labels Connect
01.2020 - 02.2022
  • Fixed identified issues to increase productivity and boost workflows.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Fixed identified issues to improve workflows.

Beauty Specialist

Sugar Angels Pamper Parties
06.2018 - 12.2020
  • Pampering of little girls and ladies
  • Manicures
  • Pedicures
  • Facial mask treatments
  • Minimum massages
  • Minimum makeup
  • Dress up themed parties
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.

Sales Agent, Team Leader

Corner Life
01.2019 - 01.2020
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Explained features and advantages of insurance coverage products or services to promote sales.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Education

Diploma - ( NQF ) On Basics Ms Word,Excel And PowerPoint

Inyathi Visions
145 11th Street,La Rochelle, Johannesburg South
08-2021

Diploma - NQF4

The Hill High School
67-77 Plinlimmon Road,The Hill. Johannesburg South
11-2017

Skills

  • Ul>
  • Technical troubleshooting
  • P>Good Telephone Etiquette
  • P>Data interpretation
  • Service Standard Compliance
  • Order Processing
  • Shipping and Receiving Understanding
  • Customer Relations
  • Call Center Operations
  • Active Listening
  • Reading Comprehension
  • Quality Control
  • Customer Service

Accomplishments

  • Achieved client services by completing daily reports with accuracy and efficiency.

Certification

[Inyathi Visions ] Training - [May 2021- August 2021]

Timeline

Customer Service Representative

Xfinity (Comcast)
07.2023 - Current

[Inyathi Visions ] Training - [May 2021- August 2021]

05-2021

QA Specialist (Call Center)

Blue Labels Connect
01.2020 - 02.2022

Sales Agent, Team Leader

Corner Life
01.2019 - 01.2020

Beauty Specialist

Sugar Angels Pamper Parties
06.2018 - 12.2020

Diploma - ( NQF ) On Basics Ms Word,Excel And PowerPoint

Inyathi Visions

Diploma - NQF4

The Hill High School

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Cassandra Zwane