Hi, I’m
CASPER JORDAAN
Senior Software Support Specialist
Keimoes
Summary
As an aspiring Senior Software Support Specialist with a Bachelor of Commerce in Information Technology, I bring a unique blend of skills and experiences. My background as a Senior Software Support Specialist has honed my expertise in Analytical Solutions, Customer Service, and Team Management. I excel in leveraging big data analytics to drive decision-making and improve customer satisfaction. I am adept at managing daily operations and possess strong troubleshooting, fault finding and problem-solving skills, ensuring efficient support and seamless communication. I am committed to delivering exceptional service and fostering collaborative problem-solving in a dynamic environment.
Overview
19
years of professional experience
7
years of post-secondary education
Work History
Coetzee transport
Diesel and data controller
05.2024 - 09.2024
Job overview
- Tracking and monitoring of the entire fleet
- Managing fuel consumption on all vehicles
- Weekly reporting to management
- Maintaining Telematics
- Liaising with the drivers on driving techniques for better diesel consumption
- Maintaining all internal systems for more sufficient reporting
- Placing of Diesel orders where necessary
- Updating diesel prices on a monthly basis, negotiating with suppliers for better pricing
- Route Planning
Bonties Vervoer
Fleet Manager
01.2023 - 04.2024
Job overview
- Planning and Scheduling of the entire fleet
- Always made sure to obide to all rules and regulations in the transport of flammable liquida
- Kept vehicle certifications, licenses and all relevant paperwork required up to date
- Daily, weekly and monthly reports for management
- Tracking all vehicles each day using RMS
- Staff Management: Office staff, general workers and drivers, Employment Contracts, disciplinaries and hearings
- Weekly driver allocations and payments
- All fleet related tasks
Paxton Cerva
IT and Financial Manager
04.2020 - 07.2020
Job overview
- Managing the financial staff and Running the Financial department and all the functions
- All payment verification and audits
- Financial Reporting on a monthly basis
- Balancing of financial books and reconciliation of all transactions posted
- Financial and general meetings with staff, shareholders, trustees and Body Corporates
- Maintaining and checking Propsys, the financial software used for generating monthly tenant invoices and statements, cashflow and income statements and balance sheets
- SQL Database Administration
- Internal IT support
- Training
Urbanise.com
Implementation Specialist
12.2019 - 03.2020
Job overview
- Facility Management software support
- Get up to speed with all Urbanise products
- Engage with newly signed up clients to determine their exact needs with regards to facilities management and operations
- Guide clients with regard to preparation of the data needed for the enrollment and implementation of the software
- Configure Urbanise facilities platform to address client operational requirements
- Establish productive, professional relationships with key personnel specified and noted on the customer account
- Support existing facility management clients on-site
- Proactively assesses, clarifies and validates customer and partner needs on an ongoing basis during implementation and report back to management and sales
- Participate in sales pitches, where required, by working with the sales team
- Ensures that data is accurately entered and managed within the Company's systems and databases
- Please note: Traveling form a big part of my job I traveled abroad to Australia for Australian clients, that included onsite meetings and support
Propsys Solutions
Key Account Manager / Business Analyst / Senior Software Support Specialist
01.2016 - 12.2019
Job overview
- Telephonic and onsite Support on ProPacc, the Property Management Software
- SQL: Database creation, data imports and administration
- Writing of Scripts (Queries) for data and database fixes
- Training: Onsite training of existing and new clients on new enhancements and modules
- Writing of user and training manuals
- Upgrades: Made sure that all the clients are upgraded by means of remote access or onsite visits
- Software Testing: Manual and functional testing of all new releases, bug fixes or any improvements
- Meetings with new potential customers, doing GAP meetings to determine the main purpose of their business and requirements
- NAMA events, shows and workshops over weekends
- Team leader and in-house assistance to junior software support personnel
- Travelling formed part of my job
- I was out of the office around 80% + of the time
- I covered the Western Cape, Eastern Cape, Free State, KwaZulu-Natal, Mpumalanga, Limpopo and parts of Gauteng and North West
Clear Blue Technologies
Technical Support Engineer
03.2013 - 12.2015
Job overview
- Provided Technical support on all Clear Blue products (Hardware)
- Provided Technical support on Clear Blue supplied software
- Provided software implementation support to end-users and Engineers
- Troubleshooting and fault finding for possible problems through different techniques
- Documentating of various test procedures and repair instructions manuals
- Create training and user manuals
- Provided training to customers and technicians
- Perform sales duties when required
- Document all tasks and procedures of technical support
- Writing of technical notes and solutions
- Travelling: Nigeria and China to supervise, manage and support the engineers
- As well as the management of staff in Nigeria
Altech Netstar
Software Support Technician
06.2010 - 02.2013
Job overview
- Installation and implementation of Netstar tracking software packages
- SQL Database Administration, database fixes and data extractions
- Support: Remote, telephonic and onsite software support
- Troubleshooting and fault finding
- Enrollment and implementation of new customers
- Upgrades: Remotely or Onsite
- Training: Onsite training and compiling of training material
- Software testing: Manual testing and writing of testing material and procedures
Digicore
Software Support Technician
11.2007 - 05.2010
Job overview
- Installation and implementation of Ctrack, the tracking software on client's servers and workstations
- Configure and setup the connection settings between the server (Onsite or Remote) and the workstations
- SQL Databases Administration: Writing of scripts and queries for data related issues and fixes
- Setup of Data Sources (ODBC) on workstations to enable them to connect to the SQL Database
- Firewall and antivirus rules and setting exclusions
- Routing and connectivity setup to establish connection between the tracking units and installed software
- Training: New customers and existing customers on enhancements and new features
- Upgrades either Onsite or remotely
- Software testing: Manual testing of all enhancements, new releases and bug repairs
SIQ
Software Support Technician
08.2005 - 10.2007
Job overview
- General queries on software
- Fixing of faults on software and documenting the steps to get the problem resolved
- Software Support on ESOS software - Remote, telephonic and onsite Support
- SQL Database Administration: Scripts and queries as well as database fixes
- Onsite training for individuals or group sessions
- Compiling of all installation and training manuals
- Monthly import and export of data fixes
- Software Testing: Functional and manual testing of all enhancements and new releases and writing of test documents
- Office Administration
- Weekly and monthly reporting, making of installation material and get it posted to all the Sasol agents Nationwide
Education
Graduate Academy of South AfricaPretoria
Bachelor of Commerce - BCom from Information Technology With Extra Modules in Financial Management
01.1999 - 05.2001
University Overview
Extra modules in Financial Management
High School Pretoria NorthPretoria
High School Senior Certificate from Grade 12
01.1994 - 05.1998
University Overview
Subjects: Afrikaans, English, Mathematics, Business Economics, Computer Studies, Accounting
Skills
Transportation Management
Stock Management
Employee Training
Skilled Multi-tasker
Supplier Relationship Management
Supplier Management
Materials Procurement
Supplier Negotiation
Leadership Communications
Big Data
Energetic Leadership
Daily Operations
Channel Account Management
Market Data
Phone Etiquette
Interpersonal Skills
Decision-Making
Reverse Logistics
Budgeting
Negotiation
Inventory Management
Big Data Analytics
International Shipping
Analytical Solutions
Technology Trends
Energy
Team Motivation
Passionate about Work
Sales Target Management
Sales Processes
Chat
Communication
Networking
Logistic Support
Analytical Skills
Problem Solving
Leadership
Organization Skills
Collaborative Problem Solving
Customer Marketing
Microsoft Excel
Customer Service Management
Technical Support
IT Management
Windows
Service Desk
Attention to Detail
Team Leadership
Microsoft Office
Service Delivery
1st line Support
Data Analysis
Business Analysis
Software as a Service (SaaS)
SQL
Web Services
Integration
Solution Implementation
Customer Service
Databases
Information Technology
Database Design
Professional Services
Advertising
Time Management
Microsoft Word
People Management
Help Desk Support
Customer Relationship Management (CRM)
Administration
Customer Experience
Team Management
Spreadsheets
Customer Service Operations
Customer Support
2nd Line IT Support
Teamwork
Finance
Sales
Customer Satisfaction
Account Management
Financial Analysis
Accounting
Financial Accounting
Software Implementation
Business Process
System Administration
Troubleshooting
Database Administration
Project Management
Cloud Computing
IT Strategy
Data Management
Financial Statements
Managerial Finance
Microsoft Outlook
Accomplishments
Accomplishments
- Student of the Year reward in my second year of studies
- Student of the Year reward in my final year of studies
- Promoted to Key Account Manager and Senior Software Support Specialist at Propsys Solutions within only 4 months working for the company where it normally takes a year or longer
Personal Information
Personal Information
- Place of Birth: Pretoria
- Date of Birth: 01/06/80
- Gender: Male
- Nationality: South African
- Marital Status: Separated
Drivinglicence
Drivinglicence
Code 8 BTimeline
Diesel and data controller
Coetzee transport
05.2024 - 09.2024
Fleet Manager
Bonties Vervoer
01.2023 - 04.2024
IT and Financial Manager
Paxton Cerva
04.2020 - 07.2020
Implementation Specialist
Urbanise.com
12.2019 - 03.2020
Key Account Manager / Business Analyst / Senior Software Support Specialist
Propsys Solutions
01.2016 - 12.2019
Technical Support Engineer
Clear Blue Technologies
03.2013 - 12.2015
Software Support Technician
Altech Netstar
06.2010 - 02.2013
Software Support Technician
Digicore
11.2007 - 05.2010
Software Support Technician
SIQ
08.2005 - 10.2007
Graduate Academy of South Africa
Bachelor of Commerce - BCom from Information Technology With Extra Modules in Financial Management
01.1999 - 05.2001
High School Pretoria North
High School Senior Certificate from Grade 12
01.1994 - 05.1998