Summary
Overview
Work History
Education
Skills
Timeline
Generic
Casper Calitz

Casper Calitz

Hartswater

Summary

Dynamic manager with a proven track record in team leadership, strategic planning, and effective communication. Expertise in mentoring staff, enhancing performance, and driving operational efficiency. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

I take pride in building motivated, customer-focused teams that deliver exceptional results. My leadership style combines a hands-on approach with strategic planning, ensuring that both short-term goals and long-term business objectives are achieved.

Key Skills.

  • 15+ years of retail management experience.
  • Strong leadership, decision-making, and people management skills.
  • Business and financial acumen (budgeting, reporting, forecasting).
  • Excellent communication and problem-solving abilities.
  • Ability to thrive in fast-paced retail environments.

Ability to thrive in fast-paced retail environments.

Overview

30
30
years of professional experience

Work History

Manager

OK
Hartswater
01.1996 - 07.2025
  • Oversaw daily operations and ensured efficient workflow across departments.
  • Developed and implemented strategies to enhance team performance and productivity.
  • Coordinated project timelines and resources for successful completion of initiatives.
  • Facilitated communication between leadership and staff to streamline processes.
  • Managed budgets and allocated resources for optimal operational efficiency.
  • Trained and mentored staff on best practices and company policies.
  • Conducted regular meetings to align team goals with organizational objectives.
  • Evaluated performance metrics to identify areas for improvement in operations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Ensured compliance with industry regulations and company policies.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed risk by developing and implementing effective risk management strategies.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Led a team of 50 employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Conducted performance reviews for team members.
  • Developed and implemented strategic plans to achieve company objectives.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.

Education

High School Diploma -

Dr. EG Jansen
Boksburg

Skills

  • Budget management
  • Strategic planning
  • Resource allocation
  • Performance metrics
  • Risk management
  • Customer relationship management
  • Vendor negotiation
  • Team leadership
  • Employee training
  • Effective communication
  • Conflict resolution
  • Decision making
  • Problem solving
  • Staff mentoring
  • Time management
  • Employee onboarding
  • Coaching and mentoring
  • Performance management
  • Revenue management
  • Data analysis
  • Verbal and written communication
  • Work prioritization
  • Goal setting
  • Customer service
  • Task delegation
  • Staff management
  • Decision-making
  • Change management
  • Staff development
  • Vendor management
  • Recruiting and interviewing
  • Expense tracking
  • Staff training and development
  • Relationship building
  • Sales management
  • Customer relationship management (CRM)
  • Financial records oversight
  • Brand management

Timeline

Manager

OK
01.1996 - 07.2025

High School Diploma -

Dr. EG Jansen

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Casper Calitz