Aviation
Casey M Engelbrecht
Sales Representative And Customer Service Agent
Broadacres,GP
Summary
Experienced Sales and Customer Service professional with expertise in communication and negotiation. Committed to providing outstanding customer service that surpasses expectations. Utilizes extensive product and service knowledge to create customized solutions, fostering customer loyalty, retention, and revenue growth. Proficient in training, managing, coaching, and mentoring sales and customer service associates. Demonstrates strong interpersonal skills and can effectively engage with individuals at all organizational levels and the public.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Sales Representative and Customer Service Agent
IHS
12.2024 - Current
- Expanded customer base through networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential clients.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Consultant and Customer Service Assistant
One Stop Group T/A USB&MORE
01.2024 - 12.2024
- Client Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions
- Serve as the main point of contact for customers, ensuring a positive and seamless experience
- Sales Strategy & Execution: Develop and implement effective sales strategies to achieve sales targets and expand market presence
- Identify new business opportunities and generate leads through networking, cold calling, and market research
- Product Knowledge & Presentation: Demonstrate extensive knowledge of products and services, highlighting their features and benefits to potential clients
- Negotiation & Closing: Skilfully negotiate terms and conditions with clients to secure profitable sales agreements
- Close sales deals, ensuring all contractual obligations are met and customer satisfaction is achieved
- Collaboration & Teamwork: Work closely with marketing, product development, and customer service teams to align strategies and improve customer experience
- Participate in training and development programs to stay current with industry trends and sales techniques
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Salesperson
Ontrack Supplies
01.2023 - 01.2024
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
Education
Matric - Grade 12 -
Eldoraigne High School
Eldoraigne 01.2022 - 12.2022
Skills
Customer Service
Dependants
None
Personal Information
- ID Number: 0401215206087
- Health Status: Excellent
- Date of Birth: 01/21/04
- Gender: Male
- Nationality: South African
- Driving License: Yes
- Marital Status: Single
Additional Information
- I have a passion for watching Football.
- Love to hang out with my group of friends, and socialize the night away by doing fun group activities e.g: Bowling or Go Karting.
Interests
Timeline
Sales Representative and Customer Service Agent
IHS
12.2024 - Current
Sales Consultant and Customer Service Assistant
One Stop Group T/A USB&MORE
01.2024 - 12.2024
Salesperson
Ontrack Supplies
01.2023 - 01.2024
Matric - Grade 12 -
Eldoraigne High School
01.2022 - 12.2022
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