Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Caryn Adams

Caryn Adams

Customer Service Rep And Trainor
Steenberg

Summary

Dedicated and career-driven individual with a commendable track record of excelling in various roles. Background in teaching and client training offers a well-rounded package of onsite knowledge and effective communication skills. Articulate and hardworking, always pursuing new challenges for growth. Unwavering commitment to career, paired with adaptability in dynamic environments. Eager to bring strong work ethic and exceptional skills to a new position.

Overview

7
7
years of professional experience
4032
4032
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Sigma Connected
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Answering emails via the Scottish Power change of tenancy email and chat domain.
  • Making the calls needed to assist with queries that could not be solved either via email or web chat.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

EXL Services
09.2021 - 06.2024
  • Duties included but not limited to training and upskilling new and existing agents within the campaign, answering calls when needed as well as being a constant assistance to agents on the production floor.

WNS Global
11.2019 - 07.2020
  • Sales retention as well as winning back clients that has left to a different service provider.

Teleperformance
02.2018 - 09.2019
  • Assisted with telephonic queries weather it be sales retention or payment related.

Education

High School -

Steenberg High School

Teachers Record - TEFL

Teachers Record
Cape Town, South Africa
03-2022

Skills

  • Management Skills
  • Creativity
  • Data Capturing
  • Microsoft Office Suit
  • Excel
  • Microsoft Word
  • Critical Thinking
  • Leadership
  • Problem Solving

References

  • Meagan, Almazine, 0829978447, EXL
  • Oslyn, Easton, 0843485863, WNS
  • Bronwyn, Africa, 0837499628, EXL
  • Tashreeka, Hoosain, 0214080100, Teleperformance

Timeline

Customer Service Representative

Sigma Connected
11.2024 - Current

EXL Services
09.2021 - 06.2024

WNS Global
11.2019 - 07.2020

Teleperformance
02.2018 - 09.2019

High School -

Steenberg High School

Teachers Record - TEFL

Teachers Record

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Caryn AdamsCustomer Service Rep And Trainor