Carol M. Mawasha
Waitress, Administrator, Data Capturer
Naturena
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Waitress
TSEBO
Johannesburg
02.2015 - 11.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Administrator in Commercial Department
DHL Express
Johannesburg
05.2012 - 09.2014
- Progress reports and client queries, Checking payment applications for accuracy, Maintaining well-ordered filing, Submitting payment applications and invoices, Input into commercial strategies where needed
Reception and control desk warehouse
DHL Express
05.2000 - 06.2005
- Answering, screening, and forwarding calls
- Taking messages and ensuring they are passed on to the right staff member in time
- Welcoming visitors and accompanying them to specific locations
- Alerting staff when their visitors have arrived
Cashier and update delivery sheets
DHL Express
03.1999 - 05.2000
- Accept the cash and collections sheet for the collected outstanding due payments which is collected during the business day from each courier
- Update the collection system CAA on same collection day and print the day debrief for each courier and sign it of confirming the received amounts
- Accept the cash hand over from service points agent through the CAA and the physical cash provided by couriers
- Complete Collection CAA process till banking to reflect to financial applications SAP
- Hand over the reconciled cash and cheques to security cash transfer contracted company
- Report any outstanding records to the supervisor and follow up the non-collected shipments until completion
- Monitoring pending processes to be cleared on daily basis
- Reason for leaving: Retrenchment
Education
Grade 12 - Senior Certificate
Lofentse Girls’ High School
Soweto, Johannesburg 01.1988 - 01.1992
Skills
- Client focus
- Excellent Communication
- Presentation Skills
- Planning Skills
- Organizing Skills
- Good administrative skills
Customer service
Active listening
Cleanliness
Personal Information
- Gender: Female
- Nationality: South African
Timeline
Waitress
TSEBO
02.2015 - 11.2020
Administrator in Commercial Department
DHL Express
05.2012 - 09.2014
Reception and control desk warehouse
DHL Express
05.2000 - 06.2005
Cashier and update delivery sheets
DHL Express
03.1999 - 05.2000
Grade 12 - Senior Certificate
Lofentse Girls’ High School
01.1988 - 01.1992
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