Blogging
CAROLINE RUMBIDZAI MTIZWA
ENGLISH TUTOR
JOHANNESBURG
Summary
As a dedicated and experienced English tutor currently pursuing a Bachelor of Arts in Language Practice and Linguistics at the University of Johannesburg, I have developed a deep appreciation for the nuances of language and education. I currently tutor English as a Second Language on Preply, working with over 20 regular students worldwide. My passion lies in guiding students to develop academic confidence, linguistic competence, and strong communication skills. With a foundation in teaching, training, and management, I bring a well-rounded perspective to academic mentorship and language facilitation.
Overview
8
8
years of professional experience
3
3
Languages
Work History
English as a Second Language Tutor
Preply
06.2023 - Current
- Developed customized lesson plans to enhance student engagement and improve language proficiency across diverse learning levels.
- Utilized interactive teaching methods and technology tools to facilitate effective language acquisition and retention among learners.
- Conducted assessments and provided constructive feedback, fostering a supportive learning environment that encouraged student growth.
- Mentored junior tutors in best practices for language instruction, promoting a collaborative and effective educational experience.
Sales Manager
MySmartDrive
01.2020 - 2023
- Led a team of sales consultants, set performance goals, and encouraged skills development. Cultivated motivational and teamwork strategies relevant to student guidance.
- Developed and implemented strategic sales initiatives, enhancing team performance and expanding market share in a competitive landscape.
- Led a high-performing sales team, fostering collaboration and mentoring to achieve consistent revenue growth and client retention.
- Analyzed market trends and customer feedback, driving product adjustments and promotional campaigns that increased overall sales effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Claims Consultant
MyAutoCare
08.2017 - 03.2023
- Delivered high-calibre customer service and handled policy claims with attention to detail and professionalism.
- Analyzed complex claims scenarios, leading to streamlined resolution processes that enhanced overall client satisfaction and operational efficiency.
- Collaborated with cross-functional teams to refine claims handling procedures, resulting in improved turnaround times and reduced processing errors.
- Developed and implemented training programs for new consultants, fostering a knowledgeable team that consistently meets service-level agreements.
- Utilized advanced claims management software to track and resolve customer inquiries, significantly reducing response times and enhancing client communication.
Training Manager
MyAutoCare
01.2019 - 01.2023
- Managed, coached, and assessed trainers. Conducted training needs assessments and implemented programs to improve performance. Developed strong leadership, mentorship, and communication skills applicable to tutoring and academic facilitation.
- Developed and implemented comprehensive training programs, significantly improving employee performance and retention rates across departments.
- Led cross-functional teams in identifying skills gaps, resulting in tailored training solutions that enhanced operational efficiency.
- Facilitated ongoing coaching sessions, fostering a culture of continuous improvement and professional development among staff members.
- Utilized advanced learning management systems to track training progress, ensuring compliance with industry standards and regulations.
Education
Bachelor of Arts - Language Practice and Linguistics
University of Johannesburg
Johannesburg, South Africa01.2027
GA Level 5 Advanced Diploma - Teaching English as a Foreign Language
i-to-i TEFL
01.2023
Combined Level 5 Diploma - TEFL
The TEFL Academy
01.2021
Certificate - First Step Korean
Yonsei University
01.2020
Pathway Certificate - undefined
Brigham Young University – Idaho
01.2017
High School Diploma - undefined
Kensington Secondary School
01.2011
Skills
- Academic writing and editing
- Linguistic analysis
- Student mentorship and support
- Communication and feedback delivery
Lesson planning
Language proficiency
Interactive teaching
Student assessments
Feedback provision
Teaching strategies
Language assessment
Project-based learning
References
Available upon request.
Interests
Conducting research
Mental Health Awareness
Blogging
Begin at 31 is my personal blog where I share my journey of growth, self-discovery, and starting over as a 31-year-old university freshman. Through honest reflections and storytelling, I explore what it means to rebuild, heal, and redefine success on my own terms. It’s a space where I celebrate late blooming and remind others that it’s never too late to begin again.
Timeline
English as a Second Language Tutor
Preply
06.2023 - Current
Sales Manager
MySmartDrive
01.2020 - 2023
Training Manager
MyAutoCare
01.2019 - 01.2023
Claims Consultant
MyAutoCare
08.2017 - 03.2023
GA Level 5 Advanced Diploma - Teaching English as a Foreign Language
i-to-i TEFL
Combined Level 5 Diploma - TEFL
The TEFL Academy
Certificate - First Step Korean
Yonsei University
Pathway Certificate - undefined
Brigham Young University – Idaho
High School Diploma - undefined
Kensington Secondary School
Bachelor of Arts - Language Practice and Linguistics
University of Johannesburg