Caroline Natasha Murenga
Call Centre Agent
Johannesburg,GP
Summary
I am a fourth-year part-time Computer Science student at the University of South Africa, with three years of experience in tutoring and working in call centers. I am also a certified TEFL teacher. As an enthusiastic and creative individual, I possess excellent interpersonal skills and a strong drive for personal growth. I am committed to delivering high-quality work, with a goal-oriented and results-driven mindset. Despite having diverse interests, I maintain a sharp focus on my professional responsibilities. I excel in team building, leadership, and motivating others, alongside my strong customer relations and relationship-building abilities. My independent decision-making skills and sound judgment contribute positively to company success. I am dedicated to leveraging my training, monitoring, and morale-building skills to enhance employee engagement and performance. As a detail-oriented team player with strong organizational skills, I am adept at managing multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales Lady/Quality Control Inspector
M. Van Der Walt
09.2022 - Current
- Used customer insights to develop innovative sales strategies to increase sales.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Handled cash transactions accurately, maintaining proper cash drawer balances daily.
Call Center Representative
Tee Maturure
02.2022 - 09.2022
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Delivered prompt service to prioritize customer needs.
- Created and maintained detailed database to develop promotional sales.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Tutor at TeachMe2
Vongai Machingura
01.2021 - 11.2021
- Effective time management, Communication and organizational skills
- Familiarity with technology for online tutoring
- Collaboration and coordination with parents and teachers
- Maintained records of student assessments, tutoring activities and results.
- Created personalized lesson plans to meet needs of diverse learners.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Tutor/Instructor at Superprof Private Tutoring
Takudzwa Mazire
02.2020 - 07.2020
- Assisted students in developing study skills and strategies.
- Adapt teaching methods to meet individual student needs
- Create a supportive learning environment
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students' understanding of subject matter by incorporating real-world examples into lessons.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Education
Bachelor of Science Degree in Computing -
UNIVERSITY OF SOUTH AFRICA
01.2021 - Current
Level 5 Certificate in Teaching English as a Foreign Language (TEFL) - undefined
THE TEFL ACADEMY
01.2020 - 05.2020
National Senior Certificate Matric - undefined
INSTITUTE STATUS ACRESS COMBINED SCHOOL
01.2019 - 05.2019
Skills
- Excellent communication and Interpersonal Skills
- Effective time management and organizational skills
- Reliability
- Microsoft applications proficiency
- English Fluency
- Data Management
- Call Center Customer Service
- Data Entry
- Inbound Phone Call Management
References
- Ms Vongai Machingura, machinguravongai@gmail.com, +27 65 955 9772
- Ms Tee Maturure, tee@okgh.co.za
- Mr. Mazire, +27 68 481 7805
Timeline
Sales Lady/Quality Control Inspector
M. Van Der Walt
09.2022 - Current
Call Center Representative
Tee Maturure
02.2022 - 09.2022
Tutor at TeachMe2
Vongai Machingura
01.2021 - 11.2021
Bachelor of Science Degree in Computing -
UNIVERSITY OF SOUTH AFRICA
01.2021 - Current
Tutor/Instructor at Superprof Private Tutoring
Takudzwa Mazire
02.2020 - 07.2020
Level 5 Certificate in Teaching English as a Foreign Language (TEFL) - undefined
THE TEFL ACADEMY
01.2020 - 05.2020
National Senior Certificate Matric - undefined
INSTITUTE STATUS ACRESS COMBINED SCHOOL
01.2019 - 05.2019