Caroline Vazi
Katlehong
Summary
Experienced professional with a strong background in client relations and communication. Recognized for building strong relationships, addressing client needs through problem-solving, conflict resolution, and clear communication. A team player who easily adapts to changing environments and consistently delivers results. Highly organized Client Service Representative with exceptional communication, problem-solving, and multitasking skills. Adept at fostering strong client relationships and delivering quality service. Knowledgeable and dedicated customer service professional with extensive industry experience. Solid team player with an outgoing, positive demeanor. Motivated to maintain customer satisfaction, contribute to company success, and specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented individual with a passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Client Liaison
Bowmans
10.2017 - Current
- Rendering services
- Hands-on experience in giving information to visitors and answering their questions
- Proven record of answering/forwarding calls and taking messages
- Demonstrated ability to deal effectively with phone and email inquiries
- Able to maintain an organized reception area
- Comprehensive knowledge of organizing reading material in the waiting area
- Writing and compiling a report (POS report and quotations)
- Helping with internal and external events
- Dealing with clients
- Performing site visits with clients
- Meeting and Exceeding clients’ expectations
- Always smiling and making clients feel welcome
- Multi-tasking
Receptionist
Afrizan Personnel
10.2016 - 09.2017
- Rendering services
- Hands-on experience in giving information to visitors and answering their questions
- Proven record of answering/forwarding calls and taking messages
- Demonstrated ability to deal effectively with phone and email inquiries
- Able to maintain an organized reception area
- Writing and compiling a report
- Offering callers services such as counseling, welfare, and benefit advise
- Access and update customers’ records on computer databases.
- Meeting and Exceeding guests’ expectations
- Always smiling and making them feel welcome
- Reason for Leaving: Better compensation
Receptionist
The Marion
03.2014 - 02.2016
- Rendering services
- Writing and compiling a report
- Deal with customer orders, credit, and debit, card payments, inquiries, and complaints
- Offering callers services such as counseling, welfare, and benefit advise
- Access and update customers’ records on computer databases.
- Meeting and Exceeding guest’s expectations
- Smiling at all times and making them feel welcome
- Reason for Leaving: Contract ended
Waitress
Protea Hotel Fire and Ice Menlyn
03.2015 - 09.2015
- Provide excellent customer services that promote satisfaction
- Greet customers and present menu
- Make recommendations or share additional information upon request
- Take and serve food/drinks orders and up-sell any additional products
- Arrange table settings and maintain tables clean and tidy
- Check products for quality and correct any problems that keep them from enjoying their meal/drink
- Deliver checks and collect payments
- Cooperate with all serving and kitchen staff
- Follow all relevant health department rules/regulations and all customer service guidelines
- Reason for Leaving: Contract ended
Allocator and Supervisor
Bidvest Managed Solutions
02.2013 - 02.2014
- Check daily bookings
- Send and receive emails from clients
- Make sure that the client is always happy with their requests
- Book requested stuff
- Update the whiteboard for every booking
- Interact and communicate with clients
- Assisting in managing the waiters in the functions
- Making sure that the function runs smoothly
- Motivating and supporting the waitstaff, addressing performance issues, and fostering a positive work environment.
- Ensuring adherence to food safety and health regulations, as well as restaurant policies and procedures.
- Reason for Leaving: Looking for new challenges at work
Waitress / Hostess
Sandton Sun Hotel
05.2012 - 01.2013
- Serve visitors by greeting, welcoming, and directing them appropriately; notifying company personnel of visitor arrival; maintaining security and telecommunications system. Well-versed in managing guests’ books and issuing security passes
- Rendering services
- Hands-on experience in giving information to visitors and answering their questions
- Proven record of answering/forwarding calls and taking messages
- Demonstrated ability to deal effectively with phone and email inquiries
- Able to maintain an organized reception area
- Comprehensive knowledge of organizing reading material in the waiting area
- Writing and compiling a report
- Deal with customer orders, credit, and debit, card payments, inquiries, and complaints
- Offering callers services such as counseling, welfare, and benefit advise
- Access and update customers’ records on computer databases.
- Meeting and Exceeding guest’s expectations
- Smiling at all times and making them feel welcome
- Reason for Leaving: Contract ended
Waitress
Sandton Convention Centre
01.2012 - 04.2012
- Anticipating the needs of the guests and responding politely to their requests are commonly required tasks.
- Set up for events, carry trays, serve guests, and clean up at the event's conclusion
- Set up can include putting out tablecloths and place settings, arranging table placement, and putting up a buffet.
- Be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs, and carrying items weighing 25-50 pounds.
- Good communication
- Adhere to health and safety standards at all times, even when closing down at the end of the event, which may include breaking down the table set up and taking tablecloths and linens to the laundry.
- Reason for Leaving: Contract ended
Estate Agent (Intern)
Dream Tree Properties
08.2010 - 08.2011
- Arranging and attending meetings with clients
- Making offers to purchase houses
- Assisting clients with their Mandates
- Helping clients to get what they are looking for in a reasonable amount
- Manage documents and correspondence
- Attending workshops
- Complete and submit all the necessary documents to the attorneys
- Reason for Leaving: Internship for 12 months (contract ended)
Education
Matric - English, IsiZulu, Mathematical Literacy, Accounting, Business Economics, Economics
Reasoma Secondary School
Tecghnical Support
Dameline
Online 12-2025
Skills
- Proficient in Microsoft Office
- Excel spreadsheet management
- System integration
- Presentation design
- Proficient in Microsoft Outlook
- Skilled in formatting and editing with Microsoft Word
- Leading and managing change
- Administrative skills
- Customer service
- Client relationship management
- Event coordination
- Communication skills
- Problem solving
- Organizational skills
- Conflict resolution
- Attention to detail
- Database management
- Report writing
- Prioritization and scheduling
- Skilled at prioritizing tasks simultaneously
- Adaptability
- Positive attitude
- Team collaboration
- Administrative support
- Administrative assistance
- Client relations
- Proficient in computer applications
Qualifications - Secondary Qualification
Reasoma Secondary School, Matric, 2008, English, IsiZulu, Mathematical Literacy, Accounting, Business Economics, Economics
Known As
Caroline
Ee Status
African
Residential Area
Gauteng
Own Transport
No
Personal Information
- Available: 1 Calendar Month or More
- ID Number: 9112260259084
- Gender: Female
- Nationality: South African Citizen
Timeline
Client Liaison
Bowmans
10.2017 - Current
Receptionist
Afrizan Personnel
10.2016 - 09.2017
Waitress
Protea Hotel Fire and Ice Menlyn
03.2015 - 09.2015
Receptionist
The Marion
03.2014 - 02.2016
Allocator and Supervisor
Bidvest Managed Solutions
02.2013 - 02.2014
Waitress / Hostess
Sandton Sun Hotel
05.2012 - 01.2013
Waitress
Sandton Convention Centre
01.2012 - 04.2012
Estate Agent (Intern)
Dream Tree Properties
08.2010 - 08.2011
Matric - English, IsiZulu, Mathematical Literacy, Accounting, Business Economics, Economics
Reasoma Secondary School
Tecghnical Support
Dameline
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