CAROLINE SHABALALA
Sales And Office Administrator
Unaville
Summary
Highly skilled Sales and Office Administrator with more than 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. To obtain a varied and challenging experience within an organization while utilizing my formal working experience combined with my personal strengths and qualities to the benefit of the company. Action orientated with high energy levels.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Sales and Office Administrator
Bauer Technologies South Africa (PTY) Ltd
09.2015 - Current
- Sales Quotation SAP (Create Quotes,Sales Order, Delivery notes, Credit notes, Create Invoice)
- Capture Invoices for SAP (Purchase Order, A/P invoices, Credit notes)
- Capture stock on SAP (Goods Issue, Goods Receipt, Stock Transfer),
- Process Petty cash,
- Process bank statement, Reconcile External Bank statement
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- First Aider and Fire Fighter Rep
- Covid-19 Rep
Vendor Database Administrator
ESCAPE (Electronic Supply Chain and Procurement Enterprises)
02.2013 - 04.2015
- Deal with pending calls and emails from the Call Centre
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service
- Presented professional image consistent with company's brand values.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Database administrator
- Call Centre Management
- Client Liaison
- Vendor management
- Monitor and manage Vendor Consultants
- Quality service monitor
- Update user Configuration forms on the system
- Monitor and manage acquisitions
Waitress
Amani Health Cafe
01.2011 - 12.2012
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Receptionist
Planet Fitness Platinum
01.2008 - 12.2008
- Switchboard management, Welcoming guest, Maintaining the Gym's Hygiene, Taking Minutes
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Central Johannesburg College
Johannesburg 04.2001 - 01.2006
No Degree - Secretarial Studies And Office Administration
Boston Business College
Johannesburg 04.2001 - 01.2007
No Degree - Accounting Technology And Bookkeeping
Four Square Global
Johannesburg 04.2001 -
Skills
SAPTeamsSkype
Document Scanning
Telephone Reception
Customer Engagement
Administrative Support
Database Entry
Meeting Coordination
File Maintenance
Travel Coordination
Bookkeeping
Office Supply Management
Mail Handling
Scheduling Appointments
Travel Arrangements
Expert in SAP
Booking Travel
Office Administration
Time Management
Verbal Communication
Personal Qualities
- Resilience
- Drive and energy
- Patience
- Problem solving
- Personal motivation
- Confidentiality
- Integrity
- Cultural diversity sensitivity
Values
- Integrity
- Honesty
- Diversity
- Teamwork
- Proactive
- Respect
Why Hire Me
I am passionate, self-motivated, hardworking, and talented.
Personal Information
- ID Number: 8906220828081
- Age: 34
- Ethnicity: African
- Health Status: Excellent
- Date of Birth: 06/22/89
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
Transport
Own Vehicle
Timeline
Sales and Office Administrator
Bauer Technologies South Africa (PTY) Ltd
09.2015 - Current
Vendor Database Administrator
ESCAPE (Electronic Supply Chain and Procurement Enterprises)
02.2013 - 04.2015
Waitress
Amani Health Cafe
01.2011 - 12.2012
Receptionist
Planet Fitness Platinum
01.2008 - 12.2008
High School Diploma -
Central Johannesburg College
04.2001 - 01.2006
No Degree - Secretarial Studies And Office Administration
Boston Business College
04.2001 - 01.2007
No Degree - Accounting Technology And Bookkeeping
Four Square Global
04.2001 -