Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Timeline
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Caroline Moitse

Caroline Moitse

Midrand,South Africa

Summary

Motivated professional with focus on driving sales and fostering customer relationships. Deliver consistent sales growth by leveraging strong communication skills and deep understanding of market trends. Excel at identifying opportunities and tailoring solutions to meet client needs.

Overview

3
3
years of professional experience
2020
2020
years of post-secondary education

Work history

Sales Agent

I - TALK
Kempton Park, Gauteng
01.2023 - 03.2024


  • Provide customers with product and service information
  • Effectively deal with job stress, angry callers, and upset customers
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Answer calls professionally
  • Respond to customer inquiries
  • Enter customer information and update
  • Identify and escalate priority issues
  • Identified prospect needs and offered appropriate products and services.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Negotiated and closed sales to secure profitable deals and contracts.
  • Attended industry conferences for networking and client acquisitio
  • Attended industry conferences for networking and client acquisition.
  • Route calls to appropriate resources
  • Follow up customer calls where necessary
  • Meets commitments to customers
  • Other duties as assigned by management
  • Established robust client relationships through effective communication and negotiation skills.
  • Conducted market research to identify new business opportunities.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

Cashier/Shop Assistant

Pepkor Group (Pty) Ltd
Midrand, Gauteng
01.2021 - 12.2022
  • Company Overview: Ackerman's Retail Clothing
  • Processing sales transactions and taking payments.
  • Calculating the cost of products or services.
  • Calculating and returning change for cash transactions.
  • Maintaining adequate change denominations and requesting additional change.
  • Answering customer questions about products or services and providing recommendations based on customer needs.
  • Cross-selling and upselling products.
  • Reconciling cash drawers and sales receipts.
  • Reporting issues with equipment.
  • Working with the team to meet store sales goals.
  • Responding to and resolving customer complaints and concerns.
  • Processing layaways, returns and exchanges.
  • Maintaining clean and tidy checkout and merchandise areas.
  • Assisting in stocking and rotating merchandise.
  • Scanning and bagging items accurately and efficiently.
  • Staying up to date on merchandise promotions, advertisements and product information.
  • Ackerman's Retail Clothing

Education

Grade 12 -

Kagiso Barolong High School

Human Resourse Management NQF Level 5 - undefined

Academy of York Collage

Skills

  • Good administration skills
  • Good communication skills in verbal and writing
  • Ability to handle confidential information
  • Ability to work under pressure
  • Computer skills (MS Word, MS Excel, MS PowerPoint)
  • Action Orientated
  • Able to listen to customers' query and respond adequately
  • Communication
  • Self-starter
  • Attention to Detail
  • Teamwork
  • Customer Service Orientation
  • Willingness to learn
  • Integrity
  • Perfect telephone etiquette
  • Able to handle irate customers
  • Able to multitask

Languages

English
Tswana
IsiZulu

Personal Information

  • ID Number: 990906 1060 086
  • Ethnicity: African
  • Health Status: Excellent
  • Criminal Record: None
  • Title: Miss
  • Date of birth: 09/06/99
  • Gender: Female
  • Nationality: South Africa

Custom

  • Kagiso Barolong High School, Mr Makokoe, Principal, 083 376 1207, 071 876 7595
  • Ackermans Retail Clothing, Gomolemo Dondolo, Supervisor, (083) 733 1848
  • South African Revenue Service, Thembelani Mathontsi, Functional Analyst, (012) 007 6769, 066 469 4650

Timeline

Sales Agent

I - TALK
01.2023 - 03.2024

Cashier/Shop Assistant

Pepkor Group (Pty) Ltd
01.2021 - 12.2022

Human Resourse Management NQF Level 5 - undefined

Academy of York Collage

Grade 12 -

Kagiso Barolong High School

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Caroline Moitse