CAROLINE LETSOALO
Administrator
Pretoria
Summary
Professional with experience in support services, skilled in handling administrative tasks and providing exceptional customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in communication, problem-solving, and time management, with reliable and flexible approach to work.
Overview
8
8
years of professional experience
Work History
Student Support Services Assistant
Tshwane South TVET College
09.2019 - 04.2022
- Coordinated logistics for meetings and events, resulting in seamless execution and positive attendee experiences.
- Implemented time-saving measures for processing client requests, reducing average response times significantly.
- Ensured all required documentation was completed accurately and filed appropriately.
- Assisted in training new hires, fostering a positive work environment and promoting company values.
- Reduced client complaints with proactive problem-solving and prompt resolution of issues.
- Maintained detailed records of client interactions, ensuring accuracy and thorough documentation for future reference.
- Conducted quality control checks on support services deliverables, upholding company standards of excellence.
- Enhanced customer satisfaction by providing timely and accurate support services assistance.
- Streamlined office operations for increased efficiency through effective organization and task management.
- Handled sensitive information with discretion, ensuring confidentiality and compliance with privacy regulations.
- Supported team members, leading to improved overall productivity and workplace morale.
Administrator
CoSACSA Gauteng
10.2019 - 04.2022
- Sourced external services for procurement purposes
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and costs.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Collected, arranged, and input information into database system.
Student Support Services Administration Intern
Tshwane South TVET College
08.2018 - 08.2019
- Managed and filed confidential documents
- Responsible for receiving and distributing documents to relevant units and stakeholders
- Proudly created a new filing system which enables easy access of documents and files to authorized personnel
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported customer service improvements with detailed feedback analysis.
- Gathered, organized and input information into digital database.
Cross-trained flexi consultant
TRUWORTHS LTD
02.2014 - 07.2018
- Delivered outstanding customer service and sales
- Worked as a cashier/service desk consultant
- General store administration and organization
- Learned and acquired store merchandising skills
- Assisted in stock control and data entry to abolish stock loss
- Canvassed for new accounts to improve turnovers
- Rendered target orientated service to achieve daily, weekly, monthly or yearly turnover
- Always went an extra mile to deliver excellent results
Education
No Degree - Management Assistant
Tshwane South Tvet College
Pretoria, South Africa 04.2001 -
Office Administration - Office Administration
Tshwane South Tvet College
Pretoria, South Africa12-2017
Skills
- Microsoft office proficiency
- Organizational skills
- Interpersonal skills
- Administrative diligence
- Effective communicator
- Leadership skills
- Strong work ethic
- Monitoring and evaluation
- Customer care and service skills
- Data entry proficiency
- Telephone etiquette
- File management
References
Mr Patrick Mashapa, coachmycoach@gmail.com, 0724273257, CoSACSA Gauteng, Sports Officer
Mr Clifford Malatji, clifford@tsc.edu.za, 0785597056, Tshwane South TVET College, Financial Aid Officer
Ms Kagiso Lesenga, 0791431309, Truworths LTD( Identity Store), Store Manager
Timeline
Administrator
CoSACSA Gauteng
10.2019 - 04.2022
Student Support Services Assistant
Tshwane South TVET College
09.2019 - 04.2022
Student Support Services Administration Intern
Tshwane South TVET College
08.2018 - 08.2019
Cross-trained flexi consultant
TRUWORTHS LTD
02.2014 - 07.2018
No Degree - Management Assistant
Tshwane South Tvet College
04.2001 -
Office Administration - Office Administration
Tshwane South Tvet College