Caroline Dumani
IT TECHNICIAN, HOSPITALITY : JNR DELI HAND, WAITRESS, BARLADY, BARISTA
Sydenham
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Organized supervisor with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
17
17
years of professional experience
Work History
Cashier, Waitress and Barista
PPLE (INVESTEC BANK)
Jhb
08.2017 - Current
- Welcoming clients in the restaurant
- Serving client in the restaurant
- Stock requisition
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for daily restaurant with social relevancy and intentionality.
Supervisor/ Team Leader
Café Della Salute
Johannesburg
01.2009 - 01.2015
- Recruiting staff
- Delegating
- Customer interaction
- Serving client in the restaurant
- Assisting the manager with supervising and daily running of the restaurant
- Organising all the bookings and the reservations
- Welcoming clients in the restaurant
- Liaising with the manager
- Typing and allocating the duties
- Keeping all the records up to date
- Timesheets
- Rosters
- Stock requisition
- Stock take input
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measure
Education
Ordinary Level - English writing, English Literature, Science, Social studies, Mathematics, Geography
Siganda Secondary School
01.2007
CompTIA A+ Certificate -
Dynamic DNA
01.2021
GED -
BOSTON COLLEGE ROSEBANK
05.2026
Skills
- Basic
- Basic
- Positive attitude
- Energetic
- Proactive and competent
- Go extra mile
- Focused and committed
- Well organised and able to work under pressure
- Open and honest
- Willing to learn new things
- Respect for others and always professional
- Adapt well to change
Customer service
Cash handling
Customer assistance
Payment processing
Time management skills
Work ethic and integrity
Attention to detail
Written and verbal communication
Order taking
Professionalism and courtesy
Staff training
POS system operations
Reports and documents
POS systems
Goals
Although I currently work in a client-facing / public service role, my goal is to work in a more advanced administrative related role because I believe that it will allow me to grow from both discipline and responsibility. I also believe that I have the potential and dedication for this line of work. Having worked in a corporate industry and understanding its culture I feel that I have potential to grow more if given a chance.
Contact Numbers
- Work, 0112867279
- Mobile, 0730471099
- Mobile, 0826608383
Personal Information
- ID Number: GN259489
- Gender: Female
Languages
5
Training
- Self-empowerment, HSC
- Office professional, HSC
- Planning, analysing and reporting, HSC
- Time management, HSC
- Leadership, HSC
- Interpersonal skills, HSC
Languages
English
Timeline
Cashier, Waitress and Barista
PPLE (INVESTEC BANK)
08.2017 - Current
Supervisor/ Team Leader
Café Della Salute
01.2009 - 01.2015
Ordinary Level - English writing, English Literature, Science, Social studies, Mathematics, Geography
Siganda Secondary School
CompTIA A+ Certificate -
Dynamic DNA
GED -
BOSTON COLLEGE ROSEBANK