Caroline Charles
Food Safety Officer
Cape Town
Summary
Dedicated professional with a strong foundation in food safety management, having successfully completed ISO 22000:2018 Food Safety Management Systems Awareness and Internal Auditing courses. Transitioning from a Commis Chef role, I bring valuable insights into kitchen operations and compliance standards. Eager to leverage culinary expertise and newly acquired auditing skills to contribute effectively in an internal auditing capacity within the food industry. Committed to ensuring high standards of safety and quality while fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
2
2
Certificates
Work History
Catering Cook
Western Province Caterers
12.2019 - 12.2024
- Preparing large quantities of food for residents & quests at events
- Focusing on prep work such as (chopping, measuring) cooking, grilling, sautéing and maintaining strict hygiene & safety standards (HACCP)
- Managing inventory
- Ensuring quality presentation & coordinating front of house staff for timely service
- Reference: Lezandre / 0813994779
Administrative Officer
Hospitality Solutions
04.2019 - 05.2019
- Managed daily office operations, providing crucial support and handling communications, scheduling, filling & supplies
- Organising files and answering phones
Student Commis Chef
Sun Internation, Boardwalk Hotel
10.2016 - 10.2017
- Performed food & basic cooking under supervision of kitchen head chef
- Assisting senior chefs with prep, cleaning, mixing, measuring and ensuring ingredients are ready. I did stock rotation (FIFO) and store requisitions.
- Worked in the hot & cold kitchen working with Vegetables, fish & in the pastry section.
- Reference: Chef Jean Pierre : 0769906082
Seasonal back-office Generalist
Amazon Development Centre
08.2015 - 03.2016
- Managed high volume inbound calls and respond to Customer inquiries, issues in a timely and professional manner.
- Initiate calls for follow-ups and handling other channels by responding via emails, chat, handling complaints, aim for a first call resolution and resolve online orders queries and process payments.
- Reference: 0214670101
Inbound Customer care representative
Merchants Asda Direct
07.2014 - 05.2015
- Responsibilities were to respond to customers inquiries via Phones, emails & chat, providing information about product & services, diagnosing customer account problems and offering quality service.
- Process orders online & resolve charged Accounts and credit card issues.
- Reference: Mu-Ath Devajee : 0718983525
Education
High School -
Spine Road High School
Cape Town, South Africa01.2013
Professional cookery NQF Level 4 -
International Hotel school
10.2017
Computer Fundamentals –MS Word & Excel
01.2010
Skills
Food safety
Food preparation
Food presentation
Ingredient sourcing
Certification
Completed Coursework: ISO 22000:2018 Food Safety Management Systems Internal Auditing ISO 22000:2018 Food Safety Management Systems Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Completed Coursework: ISO 22000:2018 Food Safety Management Systems Internal Auditing ISO 22000:2018 Food Safety Management Systems Awareness
03-2026
ISO 22000:2018 Food Safety Management Systems Internal Auditing
03-2026
Catering Cook
Western Province Caterers
12.2019 - 12.2024
Administrative Officer
Hospitality Solutions
04.2019 - 05.2019
Student Commis Chef
Sun Internation, Boardwalk Hotel
10.2016 - 10.2017
Seasonal back-office Generalist
Amazon Development Centre
08.2015 - 03.2016
Inbound Customer care representative
Merchants Asda Direct
07.2014 - 05.2015
High School -
Spine Road High School
Professional cookery NQF Level 4 -
International Hotel school
Computer Fundamentals –MS Word & Excel