CAROLINA LINDOKUHLE SIBIYA
SME Specialist
Mbombela
Summary
I'm a highly motivated and results-driven Sales Manager with more than 6 years of experience in leading sales teams, driving revenue growth, and developing strategic sales initiatives. Proven ability to manage and mentor a diverse team, ensure the achievement of sales targets, and build strong client relationships. Adept at analyzing market trends, identifying new business opportunities, and implementing effective sales strategies. A seasoned Management Development Manager with a strong background in leadership training, performance management, and organizational development. Skilled in designing and implementing leadership programs to nurture managerial talent and improve overall business performance. An accomplished Area Specialist with extensive experience in managing regional sales, driving product awareness, and overseeing promotional campaigns within the FMCG industry. Skilled in leading teams, managing customer relations, and ensuring targets are met. Expertise in analyzing sales data, identifying business opportunities, and implementing technical solutions to improve operational efficiency. Proven track record in training staff, resolving customer queries, and providing support to ensure successful product promotions.
Overview
15
15
years of professional experience
2039
2039
years of post-secondary education
3
3
Certifications
Work History
SME Specialist
Cosmonet
06.2024 - Current
- Business Development: Identifying potential SME clients and developing strategies to acquire them.
- Customer Support: Offering specialized support to SME clients, addressing their needs and ensuring they receive the best services suited to their business.
- Product Knowledge: Being well-versed in MTN’s range of products, services, and solutions that benefit SMEs, such as communication packages, internet solutions, and business tools.
- Relationship Management: Building and maintaining strong relationships with SME clients to ensure satisfaction and long-term partnerships.
- Sales and Strategy: Working with the sales team to offer relevant packages and services to SMEs, and contributing to strategies for improving sales in this sector.
- Market Research: Understanding the SME market’s needs, trends, and challenges, and providing feedback to help MTN tailor its products and services accordingly.
- Offer value beyond sale
Area Specialist
Provantage
06.2021 - 07.2023
- Achieved a remarkable 27% increase in sales through strategic high-traffic booking promotions
- Partnered with stakeholders to enhance promotional campaigns, resulting in significant revenue growth
- Fostered a collaborative environment by reporting weekly with peers to motivate performance
- Coordinate and manage promotional events and campaigns aimed at increasing product visibility and sales
- Increase awareness of the company's products within the designated area, using marketing materials, social media, and other channels
- Specialize in promoting FMCG products, which typically have a quick turnover and require frequent marketing efforts to maintain brand visibility
- Address customer or client inquiries and resolve issues in a timely and efficient manner
- Provide excellent customer service to ensure satisfaction and loyalty
- Collect and review data related to sales, customer behavior, and market trends to inform decision-making
- Lead or participate in the development of new projects, initiatives, or campaigns aimed at enhancing the business
- Manage and supervise marketing and sales campaigns, ensuring they align with business goals and target demographics
SME Specialist
MTN
06.2019 - 02.2021
- Leverage specialized knowledge to assess current business operations, processes, and systems
- Recognize business challenges that can be addressed by technological innovations or software tools
- Provide expert advice to different departments or business units, helping them optimize processes and strategies
- Actively reach out to potential customers or clients via phone or email to introduce products or services
- Manage the process of bringing new customers onboard, ensuring they have all the information they need about the product or service
- Engage with existing customers to assess whether they would benefit from product upgrades or additional services
- Take time to understand the specific needs and preferences of each customer through direct communication, surveys, or data analysis
- Regularly report on the status of orders, inventory, and customer interactions within the OMS
Management Development Manager
Hamilton Bright
01.2014 - 07.2019
- Develop and implement programs that foster leadership and managerial skills across various levels of the organization
- Conduct assessments to identify skill gaps and areas for improvement within management teams
- Organize and lead workshops, seminars, and training sessions on leadership development, management best practices, and other relevant topics
- Represent and promote the Sony brand by creating and delivering presentations to potential clients, stakeholders, or partners
- Prepare detailed weekly reports for the Regional Manager that track team performance, sales figures, and key activities
- Include insights and recommendations for improvement, highlighting any issues or successes.
Sales Consultant (2IC)
Cosmonet
07.2010 - 11.2014
- Ensured seamless branch operations by optimizing the look and feel, and streamlining processes
- Conducted proactive cold calling to acquire new clients and successfully upsell to existing clients
- Cultivated and maintained strong customer relationships to enhance client loyalty
- Utilized OMS system to efficiently close sales transactions
- Performed monthly stock taking to ensure inventory accuracy
- Supervised and motivated team members to achieve sales targets
Education
High School Diploma -
Nelspruit Private College
Nelspruit 04.2001 - 01.2006
Occupational Health And Safety
Nosa
04.2001 - 01.2013
Higher National Cerficate - Project Management
SERVICE SETA
Nelspruit, South Africa01-2023
Skills
MARKET ANALYSIS
Certification
Higher National Certificate, NELSPRUIT PRIVATE COLLEGE
Reference
- Rob Murry
Area Manager (Cos-monet)
083 222 5543
- Nhlanhla Khoza
Area Manager (MTN)
083 200 8786
- Carmen Brown
Project Manager (Provantage)
082 921 2846
Timeline
SME Specialist
Cosmonet
06.2024 - Current
Area Specialist
Provantage
06.2021 - 07.2023
SME Specialist
MTN
06.2019 - 02.2021
Management Development Manager
Hamilton Bright
01.2014 - 07.2019
Sales Consultant (2IC)
Cosmonet
07.2010 - 11.2014
High School Diploma -
Nelspruit Private College
04.2001 - 01.2006
Occupational Health And Safety
Nosa
04.2001 - 01.2013
Higher National Cerficate - Project Management
SERVICE SETA
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