Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAROL TSOTETSI

Katlehong

Summary

As a team leader‑

Led a team to achieve a 20–30% increase in overall sales performance.

Improved team client retention by 15% through coaching and strategic planning.

Mentored team members to individual recognition, including Top Consultant / Top achiever awards

Recognized for fostering a high‑performance culture and aligning team goals with business strategy.

As an administrator ‑

Maintained high levels of accuracy and confidentiality in transaction monitoring.

Contributed to improved workflow efficiency and client satisfaction in a fast‑paced banking environment.

Supported compliance and operational reliability through proactive problem‑solving.

Overview

21
21
years of professional experience

Work History

Sales Team Leader

Nedbank
02.2021 - Current
  • Led sales team in achieving monthly targets through effective strategy implementation.
  • Developed training programs for new team members to enhance product knowledge and sales techniques.
  • Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.
  • Collaborated with marketing department to create promotional materials that increased customer engagement.
  • Conducted performance reviews and provided constructive feedback to drive team improvement and morale.
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.

Administrator

Nedbank
09.2016 - 07.2021
  • Earlier in my career, I gained valuable experience as a Banking Administrator, where I supported operational efficiency and compliance using systems such as CMS, SAP and SharePoint. I’m recognized for accuracy, confidentiality, and a proactive approach in fast‑paced environments.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.

Sales Consultant

Nedbank
02.2005 - 02.2015
  • Executed targeted outreach campaigns, increasing lead generation and fostering new business opportunities.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • As a Sales Consultant, I consistently exceeded sales targets by 15–25%, demonstrating a strong ability to drive revenue and deliver value to both the business and clients. I achieved a client retention rate of over 90%, reflecting my commitment to building trust and long‑term relationships. My performance earned me multiple recognitions, including Top Sales Performer, Best Client Retention, and Yearly Excellence Awards. I leveraged deep product knowledge, a consultative sales approach, and a proactive mindset to convert leads, upsell effectively, and contribute to overall team success in a fast‑paced, target‑driven environment.

Education

Diploma - Banking And Finance

Moonstone Business College
Johannesburg, South Africa
04-2014

Intermediate Certificate - Banking And Finance

Chartall Business College
Johannesburg, South Africa
03-2010

High School Diploma -

Mjingo High School
Swaziland
11-1998

Skills

  • Team management
  • Sales presentations
  • Sales coaching
  • Motivation techniques

Timeline

Sales Team Leader

Nedbank
02.2021 - Current

Administrator

Nedbank
09.2016 - 07.2021

Sales Consultant

Nedbank
02.2005 - 02.2015

Diploma - Banking And Finance

Moonstone Business College

Intermediate Certificate - Banking And Finance

Chartall Business College

High School Diploma -

Mjingo High School

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CAROL TSOTETSI