Nebula
Carol Nokuthula Nkuna
Senior Reservationist
Barberton
Summary
Nokuthula Carol Nkuna has 8 years of experience in the hospitality industry, with expertise in front office, food and beverage, and housekeeping. As a dedicated and customer-oriented Reservation Agent, she excels in telephone sales. Nokuthula is deeply passionate about the industry and possesses extensive knowledge of hospitality operations. With a strong work ethic and a commitment to delivering excellent service, she is well-equipped to contribute to the success of any organization in the field.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Reservationist /Front Manager Relief
QWABI PRIVATE GAME RESERVE
Bela Bela
04.2024 - Current
- Answer reservations call in a pleasant and courteous manner, in accordance with the required standards.
- maintain an efficient administration system within the lodge.
- Assist guest with the booking of transfers, and other requests special request .
- Confirm bookings with guests, send out booking confirmations, and ensure all details are correct.
- Provide information to the front desk and guest services about incoming guests, special requests, or VIP status.
- Handle guest complaints or issues related to reservations and escalate them to the management team if needed.
- Assist with general office tasks such as filing, record keeping, and maintaining an organized work environment.
- Manage bookings coming through OTAs , (Booking.com, AGODA, Exepedia, Webbeds ,Profitroom)
- Create guest planner or internery
- Allocate guest payments on Opera
- Work with travel agents and tour operators
- manage secret getaway bookings and payment allocation
- Streamline reservation processes for increased accuracy and reduced errors.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Balance cash transctions
- Stand in for the FOM when needed
- Do front office roster
Finance Administrator
Clifftop Exclusive Safari Hideaway Lodge
Modimolle
5 2022 - 03.2024
- Processing of sales invoice Providing financial information and deducing the repercussions for business performance and funding needs
- Prepare monthly accounting reconciliations
- Ensure the financial rules of the company that employs them are followed
- Prepare accounts for payments received and purchases made by the organization
- Controls day-to-day incomes and expenditures for the Petty Cash
- Directing the preparation of financial reports summarizing and estimating the organization's financial position such as income statements, balance sheets, and analyses of future earnings and income
- Improve the financial controls within the organization
- Draw up the organization's monthly budgets based on the necessities of the business
- Answering incoming calls; taking messages and redirecting calls as required (Switchboard)
- Dealing with email inquiries and following up on reservations.
- Do all Check-Ins and Check-outs
- Diary management and arranging appointments, booking meeting rooms, and conference facilities
- Data entry (sales figures, property listings, etc.) Reports on Nebula system
- General office management such as ordering stationery
- Organising travel and accommodation for staff and customers
- Arranging both internal and external events
- Possibly maintaining the company's social media accounts
- Providing administration support to Sales Reps, Property Managers and Senior Management
- Manager Sales at Curio Shop, Stock
- Close the Curio shop on Plus Point and Clean the Curio Shop
- Petty Cash Invoices & Supplier Invoices - Make sure they are all sent to head office
- Revenue Report, Managers Reports
- Update whiteboard and Taking minutes
- Monthly Stock take, Curio, Printing and Stationery, and Front office OE
Administrator Front Office & Reservationists
Safari Plains Lodge
01.2020 - 05.2022
- Answering incoming calls; taking messages and redirecting calls as required (Switchboard)
- Dealing with email inquiries and following up on reservations
- Taking minutes
- Diary management and arranging appointments, booking meeting rooms, and conference facilities
- Data entry (sales figures, property listings, etc.) Reports on Nebula system
- General office management such as ordering stationery
- Organising travel and accommodation for staff and customers
- Arranging both internal and external events
- Possibly maintaining the company's social media accounts
- Providing administration support to Sales Reps, Property Managers and Senior Management
- Manager Sales at Curio Shop, Stock
- Close the Curio shop on Plus Point and Clean the Curio Shop
- Petty Cash Invoices & Supplier Invoices - Make sure they are all sent to head office
- Revenue Report, Managers Reports
- Update whiteboard
- Monthly Stock take, Curio, Printing and Stationery, and Front office OE
- Check-Ins and Do All Check-outs
Assistant Lodge Manager
Eatli Safari Lodge
05.2019 - 10.2019
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Greet and register guests
- Ensure that company standards for guest services, décor, and housekeeping are met
- Answer questions from guests about hotel policies and services
- Monitor staff performance to ensure that guests are happy and that the hotel is well run
- Coordinate office activities of the lodge and resolve problems
- Hosting guests during dinner mainly from Tuesday - Saturday
- Weekly and Monthly stock taking - Bar and Housekeeping, Storeroom inventory
- Overlooking the day-to-day operation of the whole facility
- Compile Duty Rosters for all departments - Housekeeping, Food and beverage, and Front office
Duty Manager
Nut Grove Manor
08.2017 - 04.2019
- Hosting guests during dinner mainly from Tuesday to Saturday
- Welcoming guests on arrival
- Compile daily Meal Planers and Daily Checklists for all departments
- Checking in and out of guests and Daily room checks
- Weekly and Monthly stock taking - Bar and Housekeeping, Storeroom inventory
- Compile Duty Rosters for all departments - Housekeeping, Food and beverage, and Front Office
- Reservations - Making Bookings, through e-mails, and telephone
- Running weddings, functions, and conferences
- Overlooking the day-to-day operation of the whole facility
- Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns, and checking if repairs have been completed)
- Communicating with employees (problem-solving, distributing work duties, providing all means to get the work done)
- Ordering Stock - For Housekeeping and Food and beverage stock
- Charging of dockets for any extras that guests had and daily Cash up
- Responsible for my Float box
- Reporting to the general manager
- Providing a visible management presence while on duty
- Complete all tasks as outlined in the opening and closing procedures located in the procedure's manual
- Supervise all others who are working to ensure these procedures are met
Safari Host
Zululand Rhino Reserve
05.2017 - 07.2017
- Hosting guests during mealtimes
- Welcoming guests on arrival
- Lodge orientation
- Checking in and out of guests
Receptionist
Sabi Sabi Bush Lodge
01.2016 - 04.2017
- Welcoming guests upon arrival
- Lodge orientation
- Check-in procedures
- Processing guest accounts to ensure all charges are accounted for
- Processing payment upon departure
- Guest Check out
- Compile Rooming list | Day sheet for the following day
- Room allocations for guests
- Related administration
Hospitality Management Trainee
Greenway Woods Resort
02.2014 - 12.2015
- Front Office
- Welcome guests upon arrival
- Perform check-in procedures and Hotel orientation
- Process guest payment upon check out | departure
- Switchboard operations/Provide information to guests by phone or in person
- Take responsibility for the hotel after the daytime management team has left
- Manage the till and bill payments as well as closing the day's Front Office transactions
- Encourage awareness of fire procedures, precautions, and bomb threat procedures as laid down by the hotel
- To be fully aware of and adhere to Health and Safety and security procedures
- This includes cash and key procedures
- Food and Beverage
- Be a host and communicate with guests
- Organise the restaurant team: their tasks, schedules, and information meetings
- Assist the Restaurant Manager in staff management: recruitment, training, evaluation, and promotion
- Monitor customer service levels
- Ensure the quality of service and service provision
- Take full responsibility for the Restaurant during allocated shifts
- Organise the restaurant team and increase sales
- Maximise restaurant occupancy
- To be aware of budgeted and actual departmental targets
- (This is to include sales, covers, stock levels, and departmental profits.)
- To assist with the control and monitoring of payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management
- To be aware of and assist with the control of departmental operating costs in line with forecasted business levels
- To maximise opportunities for departmental sales and profit and other related targets
- Ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy
- This includes storage and use of equipment
- Assist with stock-takes where required
- Always follow procedures for food and beverage controls
- Assist with maintaining and improving departmental operating standards
- Ensure charges are raised for services provided in the event services department on shift in accordance with hotel and company procedures
- Kitchen
- Ensure that health and safety standards are applied and respected (especially HACCP)
- Recruit, motivate and train the members of his or her team
- Ensure that products are correctly prepared and compliant with technical sheets
- To keep the various departments informed of the applicable procedures
- Banqueting
- To supervise the quality of services offered to customers, in terms both of production and service
- Recruit, manage and motivate the members of the banqueting team
- To ensure that health and safety rules are applied and respected
- Control and manage the staff cafeteria
- Check the availability of meeting rooms and bedrooms
- Prepare costed proposals
- Follow up with customer and confirm reservations
- Pass on instructions to the various departments (reception, food and beverage and kitchen)
- Ensuring the success of the event and delivering customer satisfaction
- Handling any complaints and following up with debtors
- Ensure Conference and banquet suites are set up in accordance with hotel function requirements, ensuring the brand standards are maintained throughout
- Ensure Conference and Banqueting rooms are serviced as directed
- Ensure all storage areas for Conference and Banqueting equipment are kept in a safe and tidy condition
- Ensure mise en place is carried out for Banqueting Bars (where applicable) This includes requisitions and efficient stock rotation
- Housekeeping
- Ensure routine maintenance is carried out in areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly
- Organise and set up ongoing deep clean schedules
- Ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas
- Allocate areas of cleaning daily fairly, in accordance with hotel procedures and hotel business
- Ensure all guest and team members' laundry and dry cleaning is processed in accordance with hotel procedures, charges are raised, and documentation is completed for hotel audit procedures
- Be fully aware of linen procedures and assist with linen stock takes as required
- Order, receive and issue cleaning materials and carry out stock takes as required
- To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company
- This includes keys, stock, cash, and property
- Record and report all faults and damage arising for maintenance
- Ensure all housekeeping equipment is used safely and effectively
- Assist with the housekeeping operation as necessary, i.e servicing of guest rooms, etc
- Record, report, and process lost property according to hotel procedures
- Assist with the training of team members to encourage and obtain maximum commitment
- This includes recording of training, Induction, and National Vocational Qualifications
- To be aware of and strictly adhere to fire procedure precautions and bomb threat procedures as laid down by the hotel and company to satisfy statutory legislation
- Comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a copy of which can be found in the hotel or accessed on the intranet
- To be fully aware of and adhere to Health and Safety and fire procedures
Waitress
Cape Town Fish Market
03.2013 - 11.2013
HIV | AIDS Field Officer
NPO
04.2011 - 02.2012
Education
Diploma - Hospitality
International Hotel School
Sandton 01.2010 - 12.2013
Skills
- Communication and interpersonal skill
- Attention to detail and problem-solving
- Excellent organizations and planning skills
- Computer literate
- Time management
- Dedication to effective priorities
- Team player
Phone etiquette
Software
Nightsbridge
Opera
PAN
Pluspoint
Timeline
Reservationist /Front Manager Relief
QWABI PRIVATE GAME RESERVE
04.2024 - Current
Administrator Front Office & Reservationists
Safari Plains Lodge
01.2020 - 05.2022
Assistant Lodge Manager
Eatli Safari Lodge
05.2019 - 10.2019
Duty Manager
Nut Grove Manor
08.2017 - 04.2019
Safari Host
Zululand Rhino Reserve
05.2017 - 07.2017
Receptionist
Sabi Sabi Bush Lodge
01.2016 - 04.2017
Hospitality Management Trainee
Greenway Woods Resort
02.2014 - 12.2015
Waitress
Cape Town Fish Market
03.2013 - 11.2013
HIV | AIDS Field Officer
NPO
04.2011 - 02.2012
Diploma - Hospitality
International Hotel School
01.2010 - 12.2013
Finance Administrator
Clifftop Exclusive Safari Hideaway Lodge
5 2022 - 03.2024
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