Microsoft Office - Intermediate
Carol Mashile
Business Applications Support
Johannesburg,Gauteng
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Outgoing individual adept at cultivating productive relationships with internal and external stakeholders. Consensus builder and problem solver tackles any challenge with resourcefulness and penchant for motivational leadership. Knowledgeable emerging marketing professional eager to support and enhance business and customer goals with hard work and flexible approach.
Work History
Business Applications Support
Tourvest Travel Services
Bryanston, Gauteng
08.2018 - Current
- Identify issues, analyze information and provide solutions to problems.
- Manages over 20 calls per day
- Work closely with Project Managers and Implementations Team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Break down and evaluate user problems, using test scripts, personal expertise and probing questions.
- Perform software applications and systems tests to identify enhancement opportunities.
- Use coordination and planning skills to achieve results according to schedule.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Senior Corporate Travel Consultant
Tourvest Travel Services
Bryanston, Gauteng
11.2014 - 08.2018
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Intermediate Corporate Travel Consultant
Tourvest Travel Services
Bryanston, Gauteng
11.2012 - 11.2014
Senior Customer Service Representative
Emirates Airline
Sandton, Gauteng
10.2007 - 06.2012
Various Customer Service and Sales Work
Employed In Retail, Hotel And Tourism Sectors
12.1999 - 09.2007
Education
Certificate - Digital Marketing
Diploma - Information Technology
Diploma - Business Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Event management
Communication management
Logical and Analytical skills
Teamwork
Flexible & Adaptable
Time Management
Budgeting
Project Management
Interdepartmental collaboration
Software
Good knowledge of social media platforms and Wordpress
Timeline
Business Applications Support - Tourvest Travel Services
08.2018 - Current
Senior Corporate Travel Consultant - Tourvest Travel Services
11.2014 - 08.2018
Intermediate Corporate Travel Consultant - Tourvest Travel Services
11.2012 - 11.2014
Senior Customer Service Representative - Emirates Airline
10.2007 - 06.2012
Various Customer Service and Sales Work - Employed In Retail, Hotel And Tourism Sectors
12.1999 - 09.2007
GetSmarter - UCT Business School - Certificate, Digital Marketing
Richfield Graduate Institute Of Technology - Diploma, Information Technology
Tshwane University Of Technology - Diploma, Business Administration