Carol Johanna Benson
Medical Practice Manager
Randburg
Overview
36
36
years of professional experience
Work History
Medical Practice Manager
Dr A Savvidou
09.2025 - 02.2026
- Oversee daily operations of the practice, including scheduling, reception, financial administration and facilities.
- Manage relationships with suppliers and service providers (eg cleaners, accounts, IT Support, pathology services).
- Compile Letters of Motivation and Medical Reports.
- Completing Patient Medical Aid Forms.
- Sending Medical Reports to Doctors and Medical Aid Forms to Medical Aids via email.
- Hospital Medical Billing.
- Hospital Rounds.
- Capturing and Opening files for new patients.
- Answering emails and phone calls.
- Scheduling patients appointments and follow-ups.
- Receiving payments from patients.
- Filing
- Other Administration Duties
Medical Receptionist
Assign Services – Orthocast Global - Rowan Berkowitz
05.2022 - 08.2024
- Keeping Diary for Practice.
- Booking patients, follow-up appointments, greeting patients, receiving payments and making appointments for patients.
- Opening accounts for new patients and medical billing.
- Answering emails and phone calls.
- Compiling quotes for patients.
- Ordering medical supplies, stationery and groceries.
- Sending reports to Doctors etc via email.
- Account reconciliation and data capturing on Microsoft Excel.
- Petty Cash.
- Other Administration duties.
- Reason for Leaving: Better Opportunities
Practice Manager / Receptionist
Dr A Makepeace
08.2018 - 04.2021
- Medical Billing, Sending Reports to Doctors via E-mail, Answering E-mails, Filing, Liaising with Theatre, Booking Patients for Theatre and Hospital Admissions, Appointment confirmation with Patients, Booking Patients, Making Appointments for Patients, Answering phones, Cleaning Doctor’s Equipment, Ordering Medical consumables, medical equipment and Stationery and Other Administration Duties
- Reason for Leaving: Retrenched
Operations Manager
Drs Darling, Parkin and Eybers
03.2018 - 04.2018
- Staff Management Auditing of Stats Assisting Practice Manager with weekly cash ups Medical Billing RAF 1 Answering E-mails J88 PMA Weekly Shopping for Company Dealing with and Solving Queries Answering phones Other Managerial Duties
- Reason for Leaving: Personal Reasons
Medical Receptionist
Dr Kenny Govendrageloo
06.2017 - 07.2017
- Medical Billing, Sending Reports to Doctors via E-mail or Fax, Answering E-mails, Filing and Preparing New Patient’s File, Appointment confirmation with Patients, Booking Patients, Making Appointments for Patients, Keeping a Diary for the Practice, Answering phones and Other Administration Duties
- Reason for Leaving: Contract Expired
Medical Administrative Assistant
Mrs Neera Bhikha
01.2016 - 05.2017
- Medical Billing, Sending Reports to Doctors via E-mail or Fax, Answering E-mails, Getting Authorisations from Medical Aids, Filing and Preparing New Patient’s File, Typing, Debt Collecting, Booking Patients, Making Appointments for Patients, Keeping a Diary for the Practice, Dealing with and Solving Queries, Answering phones and Other Administration Duties
- Reason for Leaving: Better Opportunities
Health Care Worker – Neonatal Intensive Care Unit
Netcare Olivedale Hospital
07.2007 - 08.2014
- Washing and Sterilising Babies bottles, Preparing Babies Feeds for Neonatal ICU, Maternity and Paediatric Units, Helping and Assisting the Nursing Staff especially the Sisters, Assisting in Admissions, Cleaning ICU Cribs, Bassinettes and Incubators, Preparing Milton Buckets in order to sterilize babies dummies, bottles etc., Charging and Counting Stock. Soaking, Washing, Drying and preparing Equipment i.e. Artery forceps, Suction tubing etc. to take to CSSD (Theatre) for steaming or gassing. Looking after babies i.e. Changing babies’ nappies, Feeding babies and Bathing babies.
- Previous Position Held: Ward Personal Assistant – Neonatal Intensive Care Unit
- Duties: Typing Correspondences for the Unit Manager, Ordering and Receiving Medical consumables and Stationery for the Unit, Filing, Checking the allocation Book if there are enough nursing staff for Day and Night Duty for the number of patients in the Unit, Answering phones, Contacting the Nursing Agencies if there is a shortage of nursing staff for Day and or Night Duty, Greeting and introducing the Parents to the Unit and Other Administration Duties.
- Reason for Leaving: Looking for an administration position
General Administration Assistant
Nappo SA (Pty) Ltd
03.2003 - 06.2007
- Reason for Leaving: Company Closed (CEO returned to the USA)
Service Support Clerk
Absa Bank
12.1989 - 03.2003
- Previous Positions Held: Absa – Hyde Park (1 January 1999 to 7 March 2003) Sales Support Clerk, Retail Sales Consultant, Bond Champion, Teller Controller, Treasury Custodian and Enquiry Clerk
- Absa – Randburg (19 December 1989 to 31 December 1998) Teller Controller, ATM Custodian, Treasury Custodian, Training Coordinator, Network Facilitator, Enquiry Clerk, Relief Switchboard Operator, Teller and Acting Banking Hall Manager
- Reason for Leaving: Head hunted by CEO of Nappo SA
Education
undefined
07.2000
Certificate Obtained: Successful Salesmanship
Matriculated - English Afrikaans Mathematics Accounting and Biology
01.1989
Extramural Activities: Hockey
Skills
Microsoft Word, Excel, Outlook, Outlook Express, PowerPoint, Internet Explorer, i-Track Medical Aid Billing (i-Kat3), Medcore Medical Aid Billing (Good – x system), MedEDI, Vericlaim Medical Aid Billing and Practice Perfect
Interests
Horse Riding, Reading, Listening to Music, Psychology, Watching sports and Volunteering for Pony Camps
Timeline
Medical Practice Manager - Dr A Savvidou
09.2025 - 02.2026
Medical Receptionist - Assign Services – Orthocast Global - Rowan Berkowitz
05.2022 - 08.2024
Practice Manager / Receptionist - Dr A Makepeace
08.2018 - 04.2021
Operations Manager - Drs Darling, Parkin and Eybers
03.2018 - 04.2018
Medical Receptionist - Dr Kenny Govendrageloo
06.2017 - 07.2017
Medical Administrative Assistant - Mrs Neera Bhikha
01.2016 - 05.2017
Health Care Worker – Neonatal Intensive Care Unit - Netcare Olivedale Hospital
07.2007 - 08.2014
General Administration Assistant - Nappo SA (Pty) Ltd
03.2003 - 06.2007
Service Support Clerk - Absa Bank
12.1989 - 03.2003
Damelin College - ,
Blairgowrie High School - Matriculated, English Afrikaans Mathematics Accounting and Biology